Making Public The Krystal Timeshare Scam: Deceptive Sales Tactics

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Krystal's resorts have recently been known for their poor service and deceptive sales tactics. Learn more about one of the biggest timeshare scams in Mexico

According to the UNWTO (World Tourism Organization), Mexico is one of the most visited countries in the world.

 As a result, Tourism is the third most important economic activity in this country, just after the petroleum industry and the remittances.

Tourism being such an important activity in Mexico, it is not surprising to know that Mexico is the second country in the world with the most timeshare developments.

Destinations like Cancun, Puerto Vallarta, Nuevo Vallarta, Los Cabos, Mazatlan, Manzanillo, Ixtapa, Cozumel and Huatulco, among others, are the places where the most timeshare developments are located. 

Timeshare Developments in Mexico


Total of developments





Puerto Vallarta and Nuevo Vallarta



Los Cabos






Interior of the Republic
























*It includes Isla Mujeres, Playa del Carmen, Playacar and the Mayan Riviera

Source: RCI, 2010

Vacationers should be aware of timeshare scams, especially in Mexico, where the timeshare offer is remarkably high.

We highly recommend checking out the hotel reviews and rates before staying there, or before thinking about buying a timeshare at a certain resort.

This article was written to protect others from the fraudulent sales tactics used by the Krystal timeshare sales staff.

Krystal Resorts

Krystal Hotels & Resorts were part of the NH hotel franchise, for that reason, they were known as NH Krystal, but due to the bad reputation the Company was gaining under this name, the “NH” was removed, and the Company was subsequently simply known as “Krystal Hotels & Resorts”.

The pictures shown on the website are very impressive, and they claim to offer top quality service and a pleasurable experience. Krystal has 4 different locations:

  • Krystal International Cancun
  •  Krystal International Puerto Vallarta
  •  Krystal Ixtapa
  • Krystal Business, Ciudad Juarez

They say you can take the dog out of the junkyard, but you can't take the junkyard out of the dog.

Despite the fact that the name of the company was changed, and some reshuffles were made, the resort still has many bad reviews and poor ratings on TripAdvisor.

Most complaints are about their insistent and persuasive timeshare sales staff.

Krystal Timeshare and The big scam operation

According to PROFECO ( the Consumer’s Protection Agency in Mexico), Timeshares are the Industry they receive the most complaints about, and Krystal is one of the most problematic resorts, because the Company doesn’t respect the timeshare regulations established in Mexico.

They have a club called KIVAC (Krystal International Vacation Club). On their website, they claim to be one of the best known and most loved resorts in Mexico, despite all the complaints filed against them.

The scam works just the same as other timeshare scam operations and is very similar to the tactics used by Mayan Palace.

The sales staff invites you to 90-minute “sales presentation”, promising gifts and cash, but without telling you that the real purpose of the invitation is to take you to a timeshare presentation, which is strictly forbidden by Mexican law.

The presentations are high-pressure and end up lasting over 3 hours. Regardless of how many times you say “No”, they will persistently insist until you sign the paper.

Many decently intelligent people have fallen victims of this scam.

As a result of this operation, many Krystal timeshare owners are not happy with their purchase.

For those who decide not to pay the high maintenance fees anymore, Krystal International Vacation Club has an agreement with a collections agency called Concord Servicing Corporation.

Common complaints

Complaints against the Krystal timeshare scam operations are countless, but we will mention the ones that are more common:

  • Aggressive timeshare sellers
  • People don’t get the promised gifts unless they sign the contract
  • They won’t let you leave the presentation
  •  Use of alcohol during the presentation
  • Poor quality service
  • Timeshare units are in bad shape
  • Maintenance fees increase by big percentages
  • Staff won’t tell you about your right to cancel the contract within 5 days since the contract was signed
  • Verbal promises are not mentioned in the contract

More complaints have been filed on:

If you would like to read more complaints about Krystal Timeshare, visit our black list of timeshare fraud resorts.

What to do if you get scammed

If you feel you were scammed by the Krystal timeshare salespeople, do not stand with your hands on your waist.

At Mexican Timeshare Solutions, our goal is to assist timeshare owners who feel they were lied to or taken advantage by fraudulent salespeople and deceptive sales practices.

Unlike other companies, we do not charge any upfront fees.

 MTS is a results-based organization that works hard to protect and fight for consumer rights. 

We do not have any relationships with the timeshare developers, and we have an excellent success rate in canceling timeshare contracts and recovering timeshare owners’ money.

Contact MTS today for a free consultation on how we can help you free yourself from your timeshare contract.

Our associates have several years of experience in the timeshare help industry and are successfully able to resolve timeshare scam cases in an ethical and professional manner.

To receive more information about Krystal timeshare and how to cancel your timeshare, send a WhatsApp to +52 1 333 239 6589, fill out the contact form, or call us at +1 714 277 3662

Information to share

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Leave your comment below and share your opinion with us.To know more about Mexican timeshare fraudulent companies go to:

Timeshare scams companies in Mexico

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