Krystal resorts are recently being known for their poor service and deceptive sales tactics. Know more about one of the biggest timeshare scams in Mexico
According to the UNWTO (World Tourism Organization) Mexico is one of the most visited countries throughout the world, as a result, Tourism is the third most important economic activity in this country, just after the petroleum industry and the remittances.
Being Tourism such an important activity in Mexico, it is not surprising to know that Mexico is the second country in the world with more timeshare developments. Destinations like Cancun, Puerto Vallarta, Nuevo Vallarta, Los Cabos, Mazatlan, Manzanillo, Ixtapa, Cozumel and Huatulco, among others, are the places where the most timeshare developments are located.
Timeshare Developments in Mexico
Total of developments
Puerto Vallarta and Nuevo Vallarta
Interior of the Republic
*It includes Isla Mujeres, Playa del Carmen, Playacar and the Mayan Riviera
Source: RCI, 2010
Vacationers should be aware of timeshare scam, especially in Mexico, where the timeshare offer is remarkably high. We highly recommend checking out the hotel reviews and rates before staying there or before thinking on buying a timeshare on a certain resort. This article was written to prevent others from the fraudulent sales tactics used by the Krystal timeshare sales staff.
Krystal Hotels & Resorts were part of the NH hotel franchise, for that reason, they were known as NH Krystal, but due to the bad reputation the Company was gaining under this name, the “NH” was removed and the Company was subsequently simple known as “Krystal Hotels & Resorts”.
The pictures shown on the website are very impressive, and they claim to offer a top quality service and a pleasurable experience. Krystal has 4 different locations:
- Krystal International Cancun
- Krystal International Puerto Vallarta
- Krystal Ixtapa
- Krystal Business Ciudad Juarez
They say you can take the dog out of the junkyard, but you can't take the junkyard out of the dog. Despite the name of the company was changed and some reshuffles were made, the resort still has many bad reviews and poor ratings on TripAdvisor: Most complaints are about their insistent and persuasive timeshare sales staff.
Krystal Timeshare and The big scam operation
According to PROFECO (Consumer’s Protection Agency in Mexico), Timeshares are the Industry they receive more complaints about, and Krystal is one of the most problematic resorts, being that the Company doesn’t respect the timeshare regulations established in Mexico.
They have a club called KIVC (Krystal International Vacation Club). On their website, they claim to be one of the best known and loved resorts in Mexico, despite all the complaints filed against them.
The scam works just the same as other timeshare scam operations, very similar to the tactics used by Mayan Palace. The sales staff invites you to a 90 minutes “sales presentation”, promising free gifts and cash, but without telling you that the real purpose of the invitation is to take you to a timeshare presentation, which is strictly forbidden by the Mexican law.
The presentations are high-pressure and end up lasting over 3 hours. Regardless how many times you say “No”, they will persistently insist until you sign the paper. Many decently intelligent people have fallen victims of this scam.
As a result of this operation, many Krystal timeshare owners are not happy with their purchase. For those who decide not to pay the high maintenance fees anymore, Krystal International Vacation Club has an agreement with a collections agency called Concord Servicing Corporation.
Complaints against the Krystal timeshare scam operations are countless, but we will mention the ones that are more common:
- Aggressive timeshare sellers
- People don’t get the promised gifts unless they sign the contract
- They won’t let you leave the presentation
- Use of alcohol during the presentation
- Poor quality service
- Timeshare units are in bad shape
- Maintenance fees increase in big percentages
- Staff won’t tell you about your right to cancel the contract within 5 days since the contract was signed
- Verbal promises are not mentioned in the contract
More complaints are filed on:
If you would like to read more complaints about Krystal Timeshare, visit our black list of timeshare fraud resorts.
What to do if you got scammed
If you feel you were scammed by the Krystal timeshare salespeople, do not stand with your hands on your waist. At Mexican Timeshare Solutions, our goal is to assist timeshare owners who feel they were lied to or taken advantage by fraudulent salespeople and deceptive sales practices. Unlike other companies, we do not charge any upfront fees. MTS is a results-based organization that works hard to protect and fight for consumer rights.
We do not have any relationships with the timeshare developers and we have an excellent success rate in cancelling timeshare contracts and recovering timeshare owners’ money. Contact MTS today for a free consultation on how we can help you to free you from your timeshare contract. Our associates have several years experience in the timeshare help industry and are successfully able to resolve timeshare scam cases in an ethical and professional manner.
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