Buying at timeshare full of deceiveness is not a one man job. There is a process that starts from the timeshare salespeople that contacted you at the airport, the street or the lobby of your hotel to the last person which would be the customer service department. Learn the role each of these employees play.
Timeshare sales are carefully orchestrated routines that involve several staff members in order to ensure that the majority of the timeshare presentations result in a sale of a timeshare contract. The following article outlines the common players in the timeshare presentations, and the scams that each timeshare salespeople is trained to tell the potential client. We at Mexican Timeshare Solutions, hope that this information will help to protect you on your next vacation to Mexico. If you hear any of the following offers, don´t walk away…run, as you are at risk of being scammed!
Timeshare salespeople involved:
OPC – Outside Public Contact
The OPC is the person in the airport or on the street that is given the responsibility of inviting clients to timeshare presentations. They offer clients free gifts such as discounted tours, spa packages, free car rentals, cash incentives, airport transfers, and much more to entice clients to attend the timeshare presentation. Sometimes they do not say that it is a timeshare presentation, but only a tour of a new resort, in case you would like to stay there on your next visit. They ensure the client that the visit or timeshare presentation will only be 90 minutes long, and that there is no obligation for them to buy anything. Unfortunately, the majority of timeshare presentations take over 4 hours, and the client is subjected to a high pressure sales pitch. The OPC makes a commission if the client purchases a timeshare.
Timeshare sales practices are carefully crafted routines made to ensure that the client feels relaxed and as if they are amongst friends. The clients are picked up from the resort where they are staying in a luxury car or taxi and taken to the resort that is holding the presentation. They are typically greeted by a friendly young person who gathers some preliminary personal information, such as the client’s age, address, and credit card information. They claim that the credit card information is used just to ensure that the client would be eligible to buy should they decide to purchase at the end of the presentation. The hostess has an important role of assigning the clients to the appropriate salesperson, either a liner, front-to-back or closer. If the client has a gold or platinum credit card, they will often be passed directly to a front-to-back or a closer.
Liner - Tour Guide
The clients are then transferred to a friendly person whose job is to tour the clients through the property and take them for a free breakfast or lunch. The tour will typically take the clients through the most beautiful parts of the resort. The tour guide normally shows a very high end room. In most cases, the clients are told that they are purchasing a luxury room like what they saw in person, but when they reserve their timeshare week, they are accommodated in a room of a much lower quality. During the breakfast, the Liner will try to create a personal connection with the clients to create a level of trust and friendship amongst them.
After breakfast, the Liner takes a survey to discover more about the client’s vacation preferences and income level. They will ask what type of vacations they like to take, what is their dream vacation, how many kids do they have, how often do they vacation, how much do they spend on their vacations, if they own any other timeshares, and what is their satisfaction level with their other timeshares. This information will gauge the price of the timeshare that the client is offered, and the method for which they will present the timeshare.
Front to Back
The Front to Back is a combination of a Liner and Closer as they can complete the whole process from the tour to the final sale. They are authorized to close the deal if they feel it is possible. If not, they can call in a closer to complete the sale.
The closer is often identified as the manager who is authorized to offer special deals, such as a better price. If the client is not appearing receptive to the prices or offers that the Liner or Front-to-Back already made to the client, the closer is typically the person who is trained to present offers of resale of previous timeshares or rentals of their new timeshare to identify the property as a financial investment instead of a timeshare. The offers or resales or rentals are the most common timeshare scam in Mexico today.
VLO – Verification Loan Officer
The Verification Loan Officer are the timeshare salespeople who have the responsibility of drafting up and reviewing the contract with the client to ensure that it is based solely on true statements. Unfortunately, many VLO’s are trained to ensure that the client does not read the contract in full. If a VLO tells you that you do not need to read every clause, they are part of the timeshare scam. The VLO also is in charge of setting up financing plans for the client. In some cases they claim that the financing is done in house; however, in reality they set up a credit card without the clients being aware. When the client returns home, they receive a credit card in the mail, with the full amount of the timeshare charged to it.
If you are not interested in purchasing a timeshare to use, do not attend a timeshare presentation! The free gifts are not worth wasting a day of your vacation, and putting your hard earned money at risk of being scammed by the timeshare salespeople. If you have already purchased a timeshare, contact us at Mexican Timeshare Solutions. We offer professional and efficient services to cancel your timeshare contract as soon as possible. At Mexican Timeshare Solutions, we will work hard on your behalf and with no upfront fees. Contact us today for a free consultation!
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