Timeshare Ratings.How does your timeshare membership compare?

Is your timeshare developer honest? Will you be honored everything you were promised? Read how resorts rate based on their selling practices.

The timeshare industry in Mexico is riddled with scams, so it is difficult to rate which timeshare companies are the worst perpetrators of fraud. At Mexican Timeshare Solutions, we offer a free forum for actual clients to share their timeshare concerns. Timeshare ratings are a calculation of how many complaints we have received for each particular Mexican timeshare resort, and how they compare. Timeshare ratings are put in place to prevent vacationers from falling victim to timeshare scam by informing all visitors to timeshare resorts in Mexico about what are the worst companies and what types of timeshare scams they are perpetuating. These ratings for fraudulent resorts change constantly due to several reasons, some of which we have listed below:

Who are their salespeople?

The salespeople are often used as a scapegoat for the timeshare scam. Customers will complain to the resort that they were offered many fraudulent promises that didn’t come true. The resort will often reply that the salesperson has been fired or has left the organization, and the timeshare company cannot be held responsible for that individual’s actions.

In reality, the is sales staff are carefully trained by the managers of the resort. As such, they are a reflection of the timeshare resort’s ethics. If a salesperson is lying to the timeshare purchasers, this is not just the fault of that individual. Often, the salespeople are trained to represent the timeshare in a fraudulent manner in order to meet their sales quotas.

If their sales are slow in a particular month, the salespeople will be asked by managers to make false verbal promises of financial opportunities to boost reach their goals. Consequently, the timeshare ratings can be affected by the salespeople that are working, but are normally a reflection of a larger ethical problem within the timeshare resort’s administration.

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Are they referring clients to fraudulent rental, resale or escrow agencies?

Ethical companies normally only refer other ethical third-party companies to their clients. Unfortunately, the opposite is also true. Victims of timeshare scam are often referred by the timeshare resort to unethical rental, resale or trading companies who scam the clients for upfront listing fees.

The resorts often work in tandem with these third party agencies. The rental or resale agents will tell clients that they have renters or buyers, but the clients have to pay their maintenance fees before it can be processed. The clients have no intention of paying the maintenance fee if it is not used. In the end, the property does not rent or sell, but the third-party agency has ensured that the timeshare resort receives their annual maintenance fee. When the client complains to the resort about the outside agency, the resort says that they are not affiliated companies and cannot control their actions. This lack of response and unethical referral is another reason why timeshare resorts receive negative ratings.

Is the resort overselling the property?

A resort’s timeshare rating can be severely affected by the availability of reservations. If a timeshare owner is not able to book their timeshare weeks, this can cause a lot of frustration and regret over their timeshare purchase. Many timeshare scam companies oversell their properties because they make more money on the sale of the timeshare and the yearly maintenance fees.

How does the resort treat their existing timeshare owners?

The timeshare ratings for each company depend highly on the customer service provided to the timeshare owners. If they clients have a problem, whether it is regarding a lie told by the sales rep, or just a simple issue with their room or reservation, they expect high quality customer service. Many of the timeshare resorts are luxury properties that attract clients who demand excellent customer service. When the timeshare resort ignores their concerns, refuses to answer their calls or emails, or does not provide English-speaking staff, the client deservedly becomes frustrated.

Typically, when people have complaints, they will share them with other existing and potential clients on review sites and complaints boards. If there are few complaints, this is a good sign that the company is not a scam. The timeshare ratings are clear indication of whether the company is a reputable firm with good customer service.

Our goal is to prevent innocent vacationers from becoming victims of timeshare scam, and help those who are already in a fraudulent situation. We encourage all timeshare victims to share our timeshare rating blacklist with their friends and family who plan to vacation in Mexico.  If you have purchased a timeshare from one of the resorts on our black list, contact us today for a free consultation. Our experienced staff helps victims of timeshare scam to free themselves from their timeshare contract and the financial obligations that go along with it. It doesn’t matter if the resort that scammed you ranked as 1st place or last place in the timeshare ratings, the only thing that is important is that you fight to cancel your contract and recover your hard earned money. 

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