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El Cid timeshare: Top 10 Complaints

 El Cid timeshare: Top 10 Complaints
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El cid are beautiful resorts with locations in Mazatlan, Cancun and Cozumel. Its legal name is El Cid Vacation Club S.A. de C.V. But unfortunately, el Cid timeshare has become in one of the biggest timeshare scams in Mexico.

At El Cid Resort’s timeshare presentation, vacationers are offered an El Cid timeshare points for sale package, being that they work with two rental companies: Phoenix Vacation Property Management and Platinum Exchange Services Corp.

El Cid  have gained a very bad reputation in timeshare matter, and there are a lot of complaints around several websites like Ripoff Report, Complaints board, Redweek, etc.

Top 10 Complaints about El Cid Timeshare

1. - At the timeshare presentation, salespeople offer potential clients false promises of discounts on airfares, cruises, car rentals, etc.

2. - Timeshare sales tactics are hardcore and very long-lasting. Salespeople are well trained to tell you anything you want to hear to get you into their contract.

3. - Maintenance fees and assessment fees increase very constantly and most of timeshare owners cannot afford their timeshare properties anymore.

4. - Salesperson doesn’t let their buyers know that they have 5 days cooling periods if they want to cancel.

5. - At the sales presentation, salespeople tell buyers they will not pay annuity, but this is a lie.

6. - Salespeople claim that they timeshare points have more value than they actually do for exchange purposes.

7. - Salespeople tell the clients they will receive their full contract on a CD to their home address. They don’t receive a full copy to review and decide if they want to cancel within the 5 day rescission period.

8. - El Cid offers to resell a previously owned timeshare or take it over in trade. This never happens.

9. - El Cid  stated points never expire. But when you try to book you are never able to do it; you have to make your reservation 1 year before and it is not sure that you are able to do it.

10. - They do not respond and the people on the phone have very poor customer service.

If you would like to read more complaints about El Cid Timeshare, visit our black list of timeshare fraud resorts.



What to do if you got scammed

If you feel you were scammed by the el Cid timeshare salespeople, and you were told false promises and what they offer is not the same as what is in your contract, do not feel ashamed of your purchase. Take action.

Thousands of people fall victim of this fraudulent resorts, but the good news is that there is a way out. Contact Mexican Timeshare Solutions today for professional assistance; we can help you cancel your timeshare contract. Timeshare cancellation has many advantages, but the most important is that you will not have any obligations to the resort. Contact us for a free consultation and full advice on your matter, our associates have several years experience in the timeshare help industry. It’s time to get away of your timeshare contract.

Information to Share

If you liked this article, please help us to share this information to more people in order to avoid more timeshare scams victims, how?

Leave your comment below and share your opinion with us.If you want to know more about timeshare scams in Mexico, visit:

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  • Henry HidalgoJune 27, 2017, 10:37 am

    worst decision I have taken ever. The benefits are poor at best for what you pay. The reservation process is a nightmare and it is very complicated. the points are worthless when you try using them for cruises or flights and even other resorts. also the all-inclusive package is not included in the platinum membership which means that you have to pay out of pocket per person per day and that is simply too much money. cheap Caribbean.com and Travelocity.com are much better options for booking reservations because they have discounts without having a membership. I tried to cancel my membership and they said I have to pay $20K to opt out of my contract which is ridiculous because I have already paid them 14 K out of the 46K which was the total cost of the contract. THIS IS A TRUE SCAM..............

  • Juan Carlos June 12, 2017, 12:36 am

    Pesima decision la que tomamos al comprar con estas personas, llevamos ya casi 3 años con la membresia y solo hemos tenido problemas, las personas del Cid no se quieren hacer responsables y ya nos ignoran por completo, no podemos seguir asi, necesitamos ayuda urgente.

  • Jazmin CastroFebruary 19, 2017, 4:34 pm

    Es comodo, no es un mal hotel, ya que por ello en su momento aceptamos comprar una membresía con ellos, el problema es su personal, las personas encargadas de venta son de lo peor, nada de lo que nos prometieron resulto verdad, la prueba es que llevamos casi 3 años sin poder usar la membresia , siempre esta ocupado ! ya no podemos seguir esperando y seguir pagando.

  • Diana Emilia Marzo 24, 2016, 10:16 am

    que tal , fue un error muy grande aver comprado una membresia con el cid , ya que nada de los que nos prometieron fue verdad, ademas de que el precio que dan al principio termina cambiando drasticamente conforme vas pagando las cuotas de mantenimiento , y lo que me hace escribir en este lugar es que nisiquiera lo hemos podido usar y seguimos pagando , en realidad asi son todos los resorts? muy mal el cid

  • Cinthya Y.February 29, 2016, 10:39 am

    Dont get caught . if you go and they start to insist you to assit to a timeshare presentation please dont go ! all is part of the hook , even if they promise free stuff, like breakfast, money , rides, etc believe me , all of this is dont worth of what happens next once you get in the timeshare presentation.

  • Kay J.February 19, 2016, 3:21 pm

    They failed me , really you dont want to invest on this resort, the only thing that im sure is that all the things that they told you in the timeshare presentation is not true..so please dont step forward to sign with them , actually im fighting against them to get my money back !

  • Sofia LaraJanuary 11, 2016, 10:17 am

    Hola que tal , muy mal todas esas persona que estan a cargo de este resort, EL CID , en mazatlan mi esposo y yo asistimos a una presentacion de tiempo compartido donde nos casi forzaron a comprar una membresia, despues de casi 3 horas finalmente dijimos no , casi nos corren los vendedores del lugar , un cambio drastico de cuando entramos, nos dimos cuenta que esas personas no tienen el mas minimo tacto hacia el cliente y solo buscan tu dinero .

  • FridayJanuary 5, 2016, 7:58 am

    We also are victims of El Cid scam. They makes themembership very attractive, but the fact is that it's still less expenvive to buy our trip with our private travel agency, than using our points, that's ridiculus. We spend about 20 000$ and we are not able to get any refund. We never used points and benefit. They threaten us with financial collection agency. Profeco could get us a try to get an agreement, but the only propositions were to get a special assistance with the membership or a cancellation with no refund.

  • CarminaDecember 28, 2015, 11:53 am

    Pesimo servicio de este resort, al principio creo que todo era maravilloso , nos ofrecian promociones que en verdad valian la pena, pero de un tiempo para aca las cosas han cambiado , ya ni siquiera podemos utilizar nuestra membresia ya que nos piden que la actualizemos, cosa que no nos dijeron durante la presentacion , y asi una serie de cosas que lo unico que quieren es sacarnos mas dinero.

  • JerriDecember 17, 2015, 12:12 pm

    My fiance and I just returned from Mazatlan last week where we did purchase the El Cid Vacation Club. I paid $5K down and will be paying $300 for many years...at 12% interest. We were told A LOT of things about being able to use the airlines and the points from Boise to Mazatlan would be only 30K points--which turned out to be totally false. I have yet to book anything becuase "we're not in the system yet" but am not pleased about the misrepresentation on several items--not just the airline points. I'm feeling pretty bad about the whole thing now but will try and book one of their "experiential vacations" to see how it goes. Has anyone had success with cancelling the contract? Even if I lose $5K, it's better than $15 more but I don't want my credit to be affected. Any thoughts?

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