Sunset Group Timeshare Complaints

Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios, Sunset World

Legal name
Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
Sales locations
Cancún
Collections
PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
Rental companies
Resorts International Marketing Corp.
Representatives
Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona

Common Complaints:

  • Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
  • Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
  • In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.


Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648

Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Non-Members
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268

Collections
Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964

What clients say

I called Mexican Timeshare Solutions with hopes of getting my contract cancelled with my credit score unaffected. Mexican Timeshare Solutions did better than that, within 2 months they had the contract cancelled and 100% of my money was returned to me. I was amazed at the timely manner in which they resolved my dilemma. Also, I paid no money for their services until the money was returned to me, job complete. They worked for me on a contingency plan. If they were unsuccessful, I would pay nothing.
July Syms | Royal Elite Timeshare scam victimView more testimonials
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