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Sunset Group Timeshare Complaints

Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios

Sunset Group Timeshare Complaints
  Legal Name:
Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
  Resort sales locations
Cancún
  Resort collections
PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
  Rental Companies:
Resorts International Marketing Corp.
Hotel Representatives:
Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona

Common Complaints:

  • Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
  • Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
  • In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.


Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648

Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Non-Members
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268

Collections
Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964

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Read what other timeshare scam victims say:
228 Complaints
  • M ThatchFebruary 21, 2017, 11:37 am

    2006 we purchased at Fisherman Village. In 2012 we upgraded to a promised Fisherman Village II, paying cash for the new proposed property. At year 5 now, they have yet to start construction and have locked us out of our account because we refuse to pay a once/5 year fee for the upgrade. Since there is nothing to upgrade trying to figure out how they can substantiate this charge. Does anyone have an attorney that has any success in getting through to this group.

  • Guillermo Sebastian nocettiFebruary 6, 2017, 5:45 am

    Acabamos de comprar y luego al leer el contrato detenidamente muchas de las cosas que nos ofrecieron no son tal cual. Nos gustaría cancelar esto lo más rápido posible. Podrían ayudarnos ?

  • Hernan February 4, 2017, 10:28 am

    Me quedaronnde enviar elnoaquete que compre al correo electronico y no me a llegado nada pero ya debitaron el dinero de la targeta de credito boy a interponer ante las autoridades de minoais colombia el fraude para que me devuelban el dinero y almenos bloqueen esa oagima oara mi oais

  • Adriana González VelaJanuary 26, 2017, 5:38 pm

    Buenas noches, los busco para que por favor se comuniquen a la mayor brevedad conmigo, para darle solución a mi paquete vacacional. Muchas gracias

  • Lida johannaJanuary 25, 2017, 8:46 am

    Hola soy johanna de Colombia necesito cancelar el contrato con sunset amenazan que me van a embargar

  • Krista ColeDecember 29, 2016, 8:26 am

    They are not maintaining Fisherman's to the promised standard. Roofs were leaking and a whole building had to be evacuated. One family was locked out of their room for 2 days because the door to their room corroded. Paint is peeling. Loud AC unit kept us up all night. Room couches were replaced with cheap plastic couches. Towels, snorkel gear, and body boards were broken or overly worn.

    Plus all the standard lies- value has increased dramatically (lie), we can sell our week and VIP week to them or any other broker for well over maintenance cost (lie), we would have full access to Tres Rios when finished (lie).

  • Adriana tejeda December 26, 2016, 1:15 pm

    Cada vez que intento hacer una reservación dicen que no hay disponibilidad. No me explican cómo puedo hacer para rentar mis semanas y me siguen cobrando manuntencion como si realmente me dejaran usarlo./ su personal es de lo más grosero e incompetente.

  • Lisa johannaNovember 25, 2016, 12:06 pm

    Hola soy lida de colombia compre una menbresia con sunset y quiero cancelar este contrato pero según ellos me van a embargar por no seguir pagando

  • Luis ZavalaNovember 21, 2016, 6:43 am

    Las personas de este resort son un asco , una perdida de tiempo totalmente, sobre todo de dinero que jamas volveremos a recuperar, encarecidamente les pido por propia experiencia no dejarse convencer por las tacticas de estas personas, te envuelven con el fin de venderte un tiempo compartido , tenemos 4 años que firmamos y no nos han dado lo que prometieron , un fraude.

  • Humberto JaramilloAugust 11, 2016, 12:47 pm

    I would like a consult I already leave a message over the phone and nothing happen thanks

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