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Royal Holiday Timeshare Complaints

Royal Holiday Timeshare, Park Royal

Royal Holiday Timeshare Complaints
  Legal Name:
Royal Experience SA de CV.
  Resort sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
  Resort collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
  Rental Companies:
International Leisure Group, Royal Holiday International Marketing.
Hotel Representatives:
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo

Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of  members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.

One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.

Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived,  The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.

Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.

Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.

Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.

Royal Holiday Phone Number
(55)5627-8800

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Read what other timeshare scam victims say:
398 Complaints
  • Samuel Hdez.August 15, 2016, 12:36 pm

    Royal holiday son unos estafadores, nada de lo que prometen se cumple, en lo personal prefiero mi dinero de vuelta ya que no es posible que pagamos mucho dinero cada mes desde hace 5 años y solo lo hemos usado 2 veces , y las otras nunca esta disponible para nosotros, de verdad que necesitamos urgente mi esposa y yo.

  • Alberto guevara salinasAugust 15, 2016, 11:58 am

    Quiero vender mi membresia alguien q se dedique a buscar clientes es una platinum

  • JUAN ANTONIO MERCADO C.July 30, 2016, 8:46 pm

    Personal agresivo, muy faltos de ética, Me pasaron con 5 vendedores, Una experiencia muy desgastante, Todos te dicen los mismo, todos buscan convencerte solo le van bajando al paquete, El mas barato pagar mil usd, y como setenta usd mensuales durante tres anios y me seguían dando las perlas de la vida, Realmente termine estresado, si tenia la intención de comprar algo hasta las ganas se me quitaron, fueron casi tres horas, por educación respeto no los mande a ch.a.s.m. y me salí, Me arruinaron la manana. Mi mejor recomendación es que ni se arrimen,

  • basilia rios ortizJuly 12, 2016, 10:14 am

    me regalaron 30000 creditos con costo de 830 dolares americanos aproximadamente 15000 pesos mexicanos entonces no es un regalo. pregunta conviene utilizarlo y por que, o mejor utilizar los creditos de la membresía. gracias por ayudarme a decidir

  • loreto abarcaJuly 8, 2016, 2:41 pm

    Quiero terminar la membresía pero me dicen que lo único que puedo hacer es venderla.....¿¿¿???? Alguien sabe que pasa si uno deja de pagar las mantenciones?
    Efectivamente la calidad de los hoteles es mala
    Gracias por datos

  • Angélica fábiola lozanoMay 22, 2016, 1:43 pm

    Buenas tardes compre una tiempo compartido en royal fue todo un fraude quiero concejal y no se como hacerlo. Me faltan por pagar 8 mensualidades del financiamiento gracias

  • Renato FriasMay 21, 2016, 1:12 pm

    Jamas se acerquen a este resort , tuve la desgracia de cometer el error de adquirir una membresia con ellos , tengo mas de 3 años y solo lo he usado una ves , ya no me han dejado usarlo , entonces en realidad estoy pagando algo que no uso para nada, tirando el dinero a la basura, es un abuso de estas personas que te envuelvan de esa forma y te hagan firmar un contrato a base de puros engaños.

  • SamuelMay 11, 2016, 3:17 pm

    Hola. Me interesa saber si cancelar mi tiempo compartido con Royal Holiday; lo adquirí en 2009, ya está liquidado, se han pagado las anualidades y nunca lo he usado.
    Gracias.

  • Ana candelaria di pietroMay 7, 2016, 11:18 am

    Quiero dar de baja membresia y recuperar dinero pagado

  • leopoldo villarreal aApril 24, 2016, 10:45 am

    sobre la invitacion desayuno,presentacion el personal muy agresivo, falto de etica,burlandose del cliente y tornandose muy desagradable la experiencia en puerto vallarta

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