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Royal Holiday Timeshare Complaints

Royal Holiday Timeshare, Park Royal

Royal Holiday Timeshare Complaints
  Legal Name:
Royal Experience SA de CV.
  Resort sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
  Resort collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
  Rental Companies:
International Leisure Group, Royal Holiday International Marketing.
Hotel Representatives:
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo

Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of  members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.

One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.

Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived,  The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.

Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.

Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.

Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.

Royal Holiday Phone Number
(55)5627-8800

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Read what other timeshare scam victims say:
412 Complaints
  • Claudio PerezMarzo 22, 2017, 5:51 pm

    En Royal Holiday son una bola de estofadores. Es dificil cancelar la membrecia, yo solo deje de pagar, no les regalare mas mi dinero

  • Esther MorenoFebruary 12, 2017, 1:08 pm

    Royal Holiday son un fraude, durante 6 años hemos sido miembros de este resort, al principio lo usabamos sin problemas, de los ultimos 2 años para aca se han comportado de una forma pesima con nosotros al grado de no dejarnos usar ya, estamos hartos de querer cancelar y no nos dejen

  • Martin SanchezJanuary 23, 2017, 7:28 am

    En Diciembre del 2016 me pasó que me invitaron a conocer el hotel vecino Royal en Cancun, ofreciendome un tours de regalo por aceptar esta visita. En esos 90 minutos me vendieron la membresia. Días después me comentan que estos vendedores son Psicologos altamente preparados para vender. Quiero saber si alguien pudo salir de esta estafa por favor diga como. Gracias.

  • zackJanuary 22, 2017, 7:27 pm

    Bad idea to acquire a timeshare with Royal Holiday,dont get involved with those people, a timeshare will never be a good investment, just stay away from their timeshare presentations and if you already have a timeshare with them just quit soon as possible, we made the cancellation for our own good

  • anani January 4, 2017, 7:04 pm

    Yo tengo una grabación de cundo meofrecieron el paquete con todo lo tedan pero cumplen me voy a poner la queja a la cofepris y a profeco para que me regresen mi dinero

  • maria estherDecember 22, 2016, 1:37 am

    me contactaron por telefono y mi esposo es el titular y sin su permiso firme ese dichoso contrato,ese dia fue sabado y regrese el dia lunes y ya no quisieron cancelar, pido ayuda!!

  • Grecia December 11, 2016, 4:33 pm

    Estas personas son nefastas, es increible como te venden la membresia, y dspues de eso no quieren saber mas de ti , nosotros compramos con ellos hace unos 6 años y solo hemos usado la mebresia 1 sola vez! nunca esta disponible, nos piden mas dinero par poder usarla cuando podemos, no es justo, actualmente estamos luchando contra royal holiday por un reembolso.

  • Norma bautistaNovember 29, 2016, 6:52 pm

    Estoy molesta triste y enojada no puefo creer que a pesar de que me dieron una carta firmada para una negociación ahora no lo cumplen y tampoco dan la cara y además me engañaron de que era la abogada que tomaba las decisiones y ahora me mandan con uno con otro y no se responsabilizan y no hay forma de exponer tu caso a un nivel alto porque no hay forma de que alguien te ayude. No sé qué hacer demandar o que?

  • GabrielaNovember 13, 2016, 2:58 am

    No se dejen engañar no compren nada con estos tipos de Rotal holiday in, son unos estafadores, vivan sus vacaciones mejor donde ustedes quieran olvídelos y vivan felices

  • Araceli SaucedoOctober 5, 2016, 5:42 pm

    Hooola atención a todos los q les lleguen invitaciones de la tienda Liverpool , referente a queRoyal Holiday Park te invita a la playa4 dias 3 noches , en las q ofrecen precio preferencial de $1,500.00 pesos mexicanos, aqui esta el gancho te comunicas y alli te hacen un interrogatorio acerca de datos personales , cuentas q manejas, tarjetas y si tu eres ingenuo caes con darles tus datos, en primer lugar los cuestionas y ellos no te quieren dar información con resoecto a la promoción q te ofrecen , ya q quieren saber lo q tienes para poder ser un posible comprador de sus tiempos compartidos,vendiendo te a precio se oro, Nadie regala nada y no dejes tus datos en gente q ni conoces y no sabes q uso le podrán dar a los mismos. pongams atención cuidense.

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