The Reef Playacar Resort & Spa Timeshare Complaints

The Reef Playacar Resort & Spa

Legal name
Inmobiliaria Kasamarina S.A. de C.V.
Sales locations
Playa del Carmen
Rental companies
Elite Guest Circle & Strategic Marketing Solutions
Common Complaints: 
  • the 5 days period to cancel is never mentioned in the presentations, they also state that "Saturday" in Mexico is a "business day" which is not. The 5 days period to cancel is a legal right which cannot be waived. 
  • The sales people promise to “trade-in” timeshares as part of their sales tactics. the sales man refers you to a resell or rental company for the sale or rental of your previously or new timeshare to paid off your new purchase. At the end, the resale and/or rental company does nothing for you, the client are stuck with your two or more timeshares. 
  • they promise no further fee besides the "All-Inclusive". but the special assessment fee keeps going up and up every month for unknown reasons.

The reef phone:
Phone: +52 98 48 73 41 20
Fax: +52 98 48 73 20 01
Toll free number
USA : 1 866 384 3656
Mexico : 01 800 714 0220

What clients say

I called Mexican Timeshare Solutions with hopes of getting my contract cancelled with my credit score unaffected. Mexican Timeshare Solutions did better than that, within 2 months they had the contract cancelled and 100% of my money was returned to me. I was amazed at the timely manner in which they resolved my dilemma. Also, I paid no money for their services until the money was returned to me, job complete. They worked for me on a contingency plan. If they were unsuccessful, I would pay nothing.
July Syms | Royal Elite Timeshare scam victimView more testimonials
99 comments Write a comment
Share your timeshare experience.

Your e-mail and phone number will not be public.

Should Mexican Timeshare solutions help you today?Our work is based on a Contingency Basis: NO RESULTS, NO PAY.Get FREE consultationSend us a message 888-275-35-9510:00 am - 6:00 pm Central Time