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Velas Vallarta Timeshare Complaints

Casa Velas Hotel Boutique, Velas Vallarta Suite Resort & Convention Center, Grand Velas All Suites & Spa Resort Riviera Maya, Grand Velas All Suites & Spa Resort Riviera Nayarit.

Velas Vallarta Timeshare Complaints
  Legal Name:
Desarrollos Turisticos de la Costa S.A. de C.V., Promotora Turistica Las Velas S.A. de C
  Rental Companies:
Sierra Rentals and Resales
Hotel Representatives:
Cheryl Manaker, Monica Dellagrave

Common Complaints:

  • Claim to sell fractional ownerships instead of timeshares, but in reality they are not deeded properties, just contracts for timeshare weeks.
  • Salesperson claims that all travel expenses would be a tax write off against the property ownership because it is a fractional ownership.
  • Salesperson claims that Sierra will rent out their timeshare weeks for a profit. Sierra charges a listing fee, but then never rents the weeks, and they stop answering the phone.
  • Many clients have received calls from Sierra about a year after their purchase stating that they have a buyer for their Velas Vallarta property. They are told that they just need to pay for the title search and taxes into an escrow account and then they money from the buyer will be released to the seller. The seller wires the money to the escrow company, and then never hears from them again.
  • Offer an annuity program where clients are promised to get their full investment back after 25 years if they pay an extra 5-7% of the purchase price to Lloydshare, the third party company that organizes the annuity.

Velas Vallarta Phone number:

Reservations: 1-877-418-2859
Agencies (USA & Canadá): 1-888-210-9590
Agencies (México): 01-800-685-2048

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Read what other timeshare scam victims say:
109 Complaints
  • Judith SerranoJuly 12, 2019, 10:00 pm

    Hace una semana estuvimos mi esposo y Yo en su presentación, primero por error, ya que desde antes de salir de aeropuerto te contactan sus promotores, nosotros por simpatía al mismo y entendiendo que hace su trabajo, aceptamos. El hotel nos pareció agradable y la primer persona que nos entrevistó muy educado, una vez que te interesas en su proyecto viene un ejecutivo de mayor rango, en este caso, fue lo que nos salvó de contratar, ya que está persona de manera muy desagradable y hasta agresiva te quiere cohercionar para que firmes, de verdad sentimos que estábamos ante un depredador...al final nos fuimos sin comprar. Tal vez si el primer representante hubiera seguido su labor hubiéramos caído en la tentación ya que todo suena de ensueño.

  • Neil JhonsonDecember 20, 2017, 10:25 pm

    Big mistake i ever made, timeshare field is a risky thing, my family and me were involved in a timeshare presentation scam because their sales people told us a lot of benefits if we purchase a membership, since 3 years of that and nothing

  • Eric W BaconAugust 30, 2017, 12:49 am

    Gloria Louise Dorsey, DOB 4-21-1950, is one of the scam artists involved. She was arrested in 1992 for scamming over a million dollars from three banks in her hometown of Baltimore. She is evil. Get this bitch. The FBI would love to get their hands on this vile maggot.

  • Dana katzJuly 12, 2017, 12:26 pm

    REPORT THEM TO FEDERAL TRADE COMMISSION ! Velas vallarta is a total scam, we were told they would buy our timeshare if we purchased, they did not buy our timeshare we were stuck with two payments and they changed what we purchased from a three bedroom to a studio unit after charging us for a 3 bedroom, we have never been able to use it, We have called and written letters , twice they offered to let us deedback the property , a few years go by then they call out of the blue threatening and demanding more money and deny the allowed us to return it This is extortion and they have a finance company in Asheville NC helping them do it, Please report them to the Federal Trade Commission , we did!!!

  • David April 24, 2017, 1:30 am

    Porfavor no compren nada con estas personas, son una vil farsa, ni siquiera se acerquen a las presentaciones de tiempo compartido, haran lo posible por que acepten y firmen un contrato, nosotros fuimos estafados de esta forma y estamos sumamente arrepentidos, actualmente no hallamos la puerta para cancelar el contrato, necesita mos ayuda con urgencia

  • Victor Marzo 20, 2017, 12:53 am

    DEsgraciadamente mi familia y yo somos otros mas de los estafaddos por este resort, caimos sin investigar bien y nos dejamos llevar por todo lo que nos prometieron, estamos muy arrepentidos de esa decision y queremos cancelar, no es posible que hayan pasado 8 meses y aun nos traigan en vueltas, necesitamos ayuda urgente.

  • Carlos aguirreOctober 30, 2016, 10:43 am

    Pesima inversion la que hicimos yo y mi esposa con Velas, es increible que nada pero nada de lo que segun nos iban a dar de beneficios con la membresia premium nos han cumplido , sin mencionar que como nos somos extranjeros nos tiran solo al loco y nos dejan en 2 plano , muy mal estos señores !

  • miriam October 9, 2016, 10:23 pm

    Nothing compare to this nightmare with Velas Vallarta ! they sold us a premium membership and actually we are fighting against them for the cancellation , "premium" is nothing , is always busy and we keep paying the maintenance fees ! without any use ! SCAMMERS , WANT A REFUND BACK !

  • RyanMay 21, 2016, 12:27 pm

    Dont believe in their promises, all is part of the hook , even the free stuff that they offers you is not true, for own experience velas vallarta is a nice resort with a lot of misleading people.

  • RainydaySeptember 14, 2015, 11:46 am

    stay away from here , invest on this timeshare is a total waste of money and time.. dont get even near to a timeshare presentation of this resot , they dont deserve all our money for nothing in exchange , when you want to schedule is kinda impossible cause never was available..it sucks.

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