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PROFECO: Mexico's Consumer Protection Agency

PROFECO: Mexico's Consumer Protection Agency
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Can you trust sorely in PROFECO to assist you you in your timeshare claim? Learn why individuals hire MTS to successfully cancel their timeshare contracts.


 Is an administrative branch of Mexico’s federal government whose purpose is to strengthen consumer rights. They have one department that is dedicated to assisting foreigners who have made bad purchases in Mexico or fallen victim to timeshare scam. This department is named C.A.R.E., Departamento de Conciliación a Residentes en el Extranjero. Many timeshare scam victims that have purchased timeshare contracts based on fraudulent promises are referred to resolve their disputes against the timeshare developer.


If the client is trying to cancel within the 5-day rescission period, Profeco will give them a standard cancellation letter to sign, date and send by registered mail to the timeshare developer and to Profeco’s head office in Mexico City. After that point, the client is instructed to wait for a minimum of 20 days before Profeco can assist further with their timeshare fraud case. The resort is supposed to refund the down payment within 15 days of receiving the cancellation letter, if the letter was sent within the 5 day rescission period; however, many resorts do not respond to the cancellation letter and try to delay the process as much as possible. Although Profeco makes every effort to help clients to get their full refund in situations of timeshare fraud as outlined by the consumer protection laws, unfortunately the timeshare developers often use the fact that the client has gone to Profeco as a delay tactic.


The timeshare developer then claims that because Profeco is involved, the timeshare scam situation needs to be reviewed by their legal department, instead of just processing the refund through their sales department. As such, a simple rescission of a fraudulent contract, can turn into a nightmare of waiting several months for the cancellation of the contract and a refund. If the client does not get a resolution to their timeshare situation, Profeco may require the case to be reviewed in several hearings, to which the timeshare representatives often do not attend.

The fine that Profeco charges to the resort for not attending the hearings or for not resolving the problem, is very small in comparison to the money that they make from not returning the client’s hard earned money. Profeco can help with the mediation process, but has no power to enforce the resolution for a client who has been scammed. Some clients have contacted us because they never received their refund, even though they cancelled within the 5 day period according to law, and have followed all of Profeco’s procedures to rescind the timeshare they cancelled.


There are other limitations to the service provided by Profeco for timeshare scam victims. The first is that Profeco has a statute of limitations of one year. Many timeshare purchasers do not realize they have been scammed until they try to book a vacation or rent their weeks. It often takes timeshare owners more than a year to figure out that the promises that were offered were fraudulent, particularly if they purchased a biannual plan. Other times, the resort will say that they will take back the 1st year of use to reduce the original purchase price. This is another delay tactic, to ensure that the client has no recourse through Profeco to fight against the timeshare developer because they do not try to use it until after one year. In all of these cases, PROFECO is not able to assist the clients because of the one-year limitation.

The main limitation with PROFECO is that if you, as a client, decides to file a claim with them, all of the information needs to be provided in writing. Normally, none of the false promises used in the sales pitch for timeshare scams are outlined in writing. The timeshare developers have large legal teams that regularly update their contracts to protect their staff. They often include statements for clients to initial or sign, where they agree that they have not been offered any promises verbally. These are intentionally put in the contracts as the developers are aware that their salespeople make outrageous verbal promises of investment income to clients in order to increase their sales. As most of the timeshare scams arise because of verbal lies and misrepresentations, Profeco is not able to help clients to resolve their matters, as only written documents and contracts are considered.

Despite the good efforts and willness of PROFECO, their ability to assist timeshare defrauded customers is limited. IIf you have been scammed by a timeshare resort, do not despair; contact Mexican Timeshare Solutions today for a free consultation on how we can use our experience and expertise to negotiate with the resorts from a position of Strength. We can help to ensure that the timeshare company is held responsible for the lies and misrepresentations their salesperson used to sell your timeshare, and in doing so, cancel your timeshare contact and assisting to get you a refund of your hard-earned money.


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Leave your comment below and share your opinion with us. To know more about timeshare scams go to: Timeshare Presentations: How to survive them

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  • CarolinaDecember 15, 2014, 10:12 pm

    We need to research very deep the company that sell to us the timeshare, scam is everywhere , so please try to contact someone with enough experience on this before buy something..

  • YaneliSeptember 27, 2014, 11:52 am

    Sometimes timeshares result to be scams, for that reason is important to kow how they really work.
    Maybe, for families who are used to travel a lot are good, but for families who only travel ocasionally are not good.
    If you want to buy a timeshare is important to inquire about them, because they aren't always what they appear.

  • KostasSeptember 23, 2014, 7:53 am

    Timeshares are generally poor investments but can be useful for vacations if you play the game properly.

  • tarakitSeptember 22, 2014, 10:45 am

    My family owns a time share and I don’t even understand why they keep it part of their investment, I’m totally out of it. But I notice some issues with it, like they keep complaining about the taxes and charges per year.

  • CharlesSeptember 22, 2014, 7:55 am

    The best advice is NEVER buy a timeshare anywhere. It is a scam and the so-called timeshare you buy is sold over and over again to other people. It is very difficult to sell
    your timeshare now and renting isn't in the deal. It will cost you more to buy a timeshare and maintenance fee than to rent a hotel room or a full ownership of a condo.

  • prettyjulsAugust 25, 2014, 9:30 am


    I got this timeshare when I was young and stupid... I did not know any better...

    They lied!!! They do not live up to what they say... They should not be allowed in business for the dishonesty and poor service.

    I would appreciate any help you can give me!!!!

    Thank you!!!!

  • Michael GJuly 30, 2014, 8:23 am

    Thanks for the info! I have 3 timeshares I am trying to sell and can’t even get a nibble on them. I even offered to give them up to avoid the maintenance fees, but they don’t want them back.

  • Alex EsquireJuly 28, 2014, 9:25 am

    I want to get out of my timeshare contract. What can the do to me if I just refuse to pay?

  • Alex EsquireJuly 28, 2014, 9:25 am

    I want to get out of my timeshare contract. What can the do to me if I just refuse to pay?

  • TechGromitJuly 14, 2014, 12:38 pm

    Timeshare owners don't have any rights. Hell you could buy every unit in the resort, pay in full and be the solo owner without having to share with anyone and you still don't have any rights. The management can charge you what ever maintenance fee they feel like it. There no way to vote them out, appeal, surrender your property. It's the ultimate scam.
    Even timeshare that are not total ripoffs are not good deals, the average year maintenance fee is $800 a year, multiply that by 52 deeded weeks in a year, times say 200 units, that's 8 million a year, It does cost no 8 million to run a 200 unit property, lucky if it cost half that with employees, utility and taxes. It's legalize robbery.

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