Anna

We were forced to purchase a membership with Sunset World. We attended the “optional” sales presentation at Ocean Spa Hotel. We were told that they made copies of our identifications to put together a file on us in the event that we declined the purchase, we could not attend the presentation again at a later date. After a very lengthy and high pressure session and after our requests for our IDs to be returned were not honored, we signed the agreement after a lady sat down & read it to us, including the 5 days to cancel. We did not know what else to do because we literally felt like we were being held there against our will since they had our IDs in their possession and they would not return them to us! This agreement was signed while I was in tears, literally, I was crying as I signed because I was so scared, upset, and mad. We signed the papers knowing we were going to cancel it as soon as we got home. We got home & I sent certified express mail to 2 different addresses listed in our contract. Important note, we were told that Sunset would pay for us to take a tour/excursion for attending the sales presentation. During the presentation, we were told that we could only take advantage of the free tour on Sat, but we already had an activity booked for that day. We were told that since we would not be able to take advantage of this gift, that in exchange, they would immediately transfer us to the “members only” resort, Sunset Royal or Royal Sunset. So during the session, we were told we also had to sign a request form to be transferred. Nowhere on this form or in the contract does it state that signing the form or transferring to the other resort would void our right to cancel the contract. Now the resort is telling us that we cannot cancel the agreement because we were transferred to the “members only” resort, so we were “immediately activated” and we used the benefits of the membership. We are so upset with this company, that I have even started debating on contacting the US government because we seriously feel like we were held against our will. I have been to Mexico before, and love it there. I know this is NOT standard practice and it would lead to very bad publicity. We are also embarrassed that this has happened to us! I do not want to take that route, but it was really scary to be in a foreign country & feel trapped the way we were.

Leonel

Tengo un tiempo compartido con Sunset Lagoon de cancun, cuando me lo vendieron me dijeron que yo podia hospedarme en cualquier hotel del mundo y tantas cosas que te dicen y no me cumplieron, hice un sin numero de llamadas y me dejaban esperando hasta 30 mins. y nunca me resolvieron nada.Ya tengo 2 años y no he disfrutado nada solo he pagado y pagado y pagado.

Pedro T

En la presentacion que era obligatoria el vendedor nos dijo muchas mentiras, dijo que podiamos cancelar al año si estabamos al corriente con nuestros pagos y no hubieramos ocupado el servicio, que el club se reservaba la primera opcion de compra, que nos hiban a cobrar el 4% de interses y nos cobraron el 6%, en el contrato en la clausula de cancelacion solo dice que hay una pena por cancelar no dicen que pierdes todo lo invertido, llame a atencion de clientes para que me cancelaran porque mi economia no ha andado muy bien y te enrredan todo te dicen que hay una compañia en USA que te ayuda a vender tu propiedad pero la verdad no me dio cofianza creo que es parte de su engaño, he estado insistiendo en la cancelacion pero siempre me dan negativas y mas negativas el ultimo ejecutivo con quien hable fue muy grosero y me dijo que si no pago me voy a buro de credito y al embargo todo eso en un todo muy amenazante.

Donna

We purchased a timeshare From mayan in Mexico we were mislead in so many ways and are currently dealing with a closing company to sell two mexican timeshares and feel now that we are involved in a scam-we have given them $8400 already. we really apreciate your advice.

todd harkness

i bought a time share through new horizons international an im current on my fee if i pay my maintenance fee this year will i even get to stay somewhere as ive not used it yet an dont want to loose anymore money

todd harkness

i bought a time share through new horizons international an im current on my fee if i pay my maintenance fee this year will i even get to stay somewhere as ive not used it yet an dont want to loose anymore money

Jennifer

It came to our understanding that the contract we have from Royal Sunset Hotel contains many disadvantages. One of those is buying our time share from other company which in reality they will do nothing to make it happen because the original and the copy of the value traded agreement was here with us which i just saw when we came back here in USA. When my husband asked the representative yesterday she said that they don't have a copy of the agreement which my husband didn't say that we have it. She said that she will call us but she did not. They said that the value of the timeshare that we are buying is $30,000 and they are buying my old timeshare for $22,000 so the total value that I paid was $8,000. So with the original agreement with us we're just like other people stuck on 2 timeshare and paying 2 maintenance fee. And also just like other people's complain it was not a 90 min presentation it was 7 long hours and because we we're tired and kids we're hungry and grumpy they took advantage of that and gave us sweet talks and promises of this and that so we we're hooked and signed the papers. The problem was i didn't really read the fine print regarding the cancellation but it was misleading because it says there "the member may accelerate termination of this contract with the consequent refund of amounts paid within 15 calendar days, provided he/she gives written notice to the CLUB at it's domicile, that of it's representative, or that where this operation was executed, and within five business days, counted from and after the business day following signature of the contract. If the accelerated termination is made outside the term, the CLUB shall retain the amounts paid thereby as contractual penalty." My mistake was when I read the 15 calendar days I did not read everything. I rely on the 15 days which I even asked the lady that help us sign the papers, I asked her "oh there's a 15 days to cancel and she said yes" ! and i sa id "oh ok" then i did not even read the papers again when we went to our hotel. I feel like we were scam so I want to cancel this timeshare membership and want to get the money that i paid thru credit card.

Ron

I bought into the Sunset Beach Club several years ago. At the time, I was told that the Club would rent the second room (this never happened), that I could easily rent the first room myself through a rental firm that they recommended (I bit, paid money, and never got the first response from a renter), and that I could resell the timeshare at any time I liked.

I tried to sell the timeshare myself, but found out that all I owned was a worthless piece of paper.  I even tried to give it away to charity, but all of them I contacted were wiser than I and refused to touch it.

After several fruitless attempts to use the timeshare, I contacted Promotora Sunset Beach Club and talked with a nice man who agreed to take back the second room and lower my rating from Gold to -- (green or blue or something)-- and that I would never have to pay anything else.

Now I am getting notices from a collection agency saying that I owe over $6,000 in maintenance fees.  Of cource, I am not going to send Promotora Sunset Beach Club another Peso.  But, since I have a stellar credit rating, I am not thrilled with the thought they this "Club" can impact that rating. I pay cash for everything, my credit rating or not a big deal; still, I don't like the idea of losing it.

In reading the letters on this website, all I see are gripes.  Have any of you gotten a helpful reply?

Caroline

I recently sign a contract at tres rios sunset club resort. The contract has an early termination clause. According to the contract they have to receive a letter by this Friday. I am staying at the resort where I signed the contract. Can I go to the office where I signed the contract and give them notice. I am not sure how to do this correctly. The contract says I am supposed to use certified mail to an address and be delivered by the 5th day. I want to make sure I do this right.

Rose

Our nightmare started on September 2008. tons on promises, exchange for cruises and points that rollover to the next year. we pay a downpayment and we have not been able to use it . they never have anything available on our dates. the rent price is super low and every single thing that they told us was a lie.

Marie

During our meeting with the sales representatives it was reiterated several times that there was an option to sell our weeks through their sales office. I have contacted the representatives at  who now say this is not an option; nor has it ever been an option. In addition, when I attempted to book through our membership, the price quote I received for a 1 week stay was in excess of 5,000.00 USD (not including air fare of course). This price quote would cost me MORE MONEY than if I were to book through American Express Travel Services. I have read and re-read our contract and feel that in addition to deceptive practices, there is a particular level of duress under which we felt pressured to sign the contract.

Marina

Mi esposo y yo compramos en 2010 un tiempo compartido en Sunset Lagoon,casi forzados por la inmensa presión que ejercieron sobre nosotros, pero hoy nos es imposible seguir pagando la deuda, ya que como pagamos con TDC, nos endeudamos y caimos hasta en el buró de crédito, un verdadero abuso, tengan mucho cuidado.

July

misrepresented by royal sunset !!!

Ismael

Quiero cacelar un contrato de tiempo compartido que tengo con un desarrollo turistico de Cancun Mexico llamado Sunset Group.Sucede que ya no les debo nada,solo quiero saber si puedo cancelar .

Peters

Profeco complaints mediated for us to cancel our contract with Sunset world. BUT the company refused to pay us any money back of our downpayment. They have sent documents saying canceled..but I want my money back!!!!!!!!!!!!Is this possible?

Ramiro

Quiero cacelar un contrato de tiempo compartido que tengo con un desarrollo turistico de Cancun Mexico llamado Sunset Group.Sucede que  me prometieorn ganacias  si rentaba mi  "propiedad" pero mas que ganas estoy perdiendo y no quiero seguir desperdiciando mi dinero

Richard

My wife and I have two timeshares with Sunset Group out of Cancun. We feel we have been misled and lied to regarding what we purchased. In 08 when we bought our first timeshare, we tried to get out of the deal in the 5 day time window, but because of office practises on Sunset's part, the time expired ... no deal for getting out of contract. In the second one, we were offered a purchase of a previous timeshare, but found a paper in our packet when we got home that voided that deal. Any ways you can help us ??

Lois

We recently bought aTimeshare they convinced us to trade in our W property. They promised us: Inclusive Options that were an upgrade from our current package - not true They lied about their property locations, US and Hawaii - not true They told us the program through HSI guarentees 1/2 price airfare - not true They never told us about the canx conditions. It is on the contract but never discussed it.

Jimena

Adquiri la membresia, la cual me ofrecieron la promocion de 3x1 las semanas con un pago de anualidad por año y resulta que el pago es por semana utilizada, me ofresieron cupo para cuatro personas, que era familiar y no me especificaron que eran dos menores, ymis hijos tienen 15 años, esa membresia no me sirve, quise cancelar y no me quieren regresar mi dinero, no me dieron el contrato, despues lo enviaron a mi casa.

Scott

It would seem that our experience with these people is consistant with all the other stories represented here. We were cold called on day in late 2009 offering us a free five day vacation at the Ocean Spa Hotel if we would just sit through a 90 minute presentation regarding time share ownership. At this time my Mother had just recently passed away and I guess I was feeling emotionally vulnerable and in need of a vacation. My wife and I had not had a real vacation for over 15 years, so I felt we were due. Upon arriving at the hotel we were immediately escorted to the Sunset Lagoon and the sales pitch began. The salesteam was very slick and persuasive and the "manager" even got involved, claiming he was from my home town and we had a "kinship" of sorts. I was completely enchanted by the place and the climate and then the drinks began to flow. Before we knew what hit us we were rushed to the Sunset Royal and sequestered into a small room where we were treated to free drinks and snacks and confronted with an offer that seemed to good to be true. It was! We ended up paying out several thousand dollars up front with the option to finance the rest via credit card for a single suite at the Sunset Lagoon. We initially were very enthusiastic about the prospect of having this vacation option available to us but after having read all the bad press and online complaints regarding this company I am now feeling very stupid at being taken in so easily. It is my feeling that the only way to deal with this situation effectively to any kind of satisfactory outcome would be for all those involved to unify with solidarity and approach the situation en mass. This company is no stranger to legal action, but if the case was represented by hundreds of peopel with the same intent, then perhaps reason could prevail. What these people are doing is wrong and they are ultimately hurting the country they represent by lying and cheating hard working honest people. Mexico is no longer on our list of desired destinations even though we are now obligated by contract. Timeshare has become a dirty word in our vocabulary, it is a blatant shame that Sunset Group deceives people in this way for the pursuit of our hard earned money. Mexixo initially seemed to be a paradise of sorts but now we ony see the ugliness of greed.

Josefine

We purchased a timeshare at Sunset  on may 23, 2011 in Mexico. What we had been promised is not true at all.We paid an administration fee on the day. Then there are 3 payments of approx $700 to come starting on July 8th (then August 8th and Sept 8th). Then the remainder is due via finance agreement. What should we do now?

Renan Diego Esposito

I have canceled my membership after 1 day purchased. It was very streefuly but I did. The problem was that I had paid USD 800,00 in cash plus more in credit card.

 The credit card was canceled but the money never achieved my bank account.

I lost contact with the salesman (Alex Garibold) and his manager (Rava).

 My contact is [E-mail]

Renan 

Sandy

En diciembre viajamos a Cancun y fuimos invitados a una  presentacion, después de más de 3 horas ya cansados compramos una membresia cib sunset, nos parecio una buena idea por todas las oportunidades que nos platicaron y por las promociones que nos ofrecieron. Para verano queriamos utilizarlo y nos dijeron que para las fechas que queriamos usarlo no habia disponibilidad y para las demas promociones que nos prometieron teniamos que pagar mucho dinero, dineronque jamas nos dijeron que tendríamos que pagar. 

Yue

I have a two bedroom, two bath TimeShare at the Sunset Fisherman Spa & Resort in Play Del Carmen. Fully paid for, but have not used in years. What are the consequences of not paying the maintence fees. Would be happy to give this away!!

Doug

 I purchased a Timeshare with sunset  and they promised to sell it for me in 90 days if i pay $2000 us, so i bit. since the beginning of March I have emailed the company and phoned almost daily and have not been able to speak to anyone or get a response. Another resort timeshare resale company called me  and told me that  they have a buyer on the other line and would sell it for me for $3000 dollars. This sounds like a pyramid scam purpotrated by Sunset Lagoon to get more and more money.

Ana Maria

Mi esposo y yo pensamos que fuimos involucrados en una venta fraudulenta, nosotros somos mexicanos pero tenemos tiempo viviendo en USA, en nuestras ultimas vacaciones a Mexico nos invitaron a conocer las instalaciones de sunset segun nos dijeron no se trataba de una presentacion de tiempo compartido y nos darían $3000 pesos si asistiamos, creimos que solo era una estrategia de mercadotecnia para que la gente conociera las instalaciones del hotel y aceptamos la oferta. Al dia siguiente después de un día maratonico y  con ganas de ya regresar a nuestro hotel compramos una membresía, no supimos ni en que momento pasó, que decidimos comprar. En la noche discutiendo la situacion y con la cabeza fria decidimos que no queriamos la membresia, nos comunicamos al hotel pero como nonos atendian tuvimos que ir hasta el hotel, gastamos otro dia mas de nuestras vacaciones intentato resolver esto, porque los muy desgraciados no nos querian cancelar nada, estuvimos ahi hasta que nos atendieron y nos firmaron un papel, aun asi aun no recibimos nuestro dinero de regreso y estamos peleando por medio de profeco y nuestra tarjeta de credito.

Mike

We purchased a  timeshar at Sunset and after got home we realized that the price we paid was inflated, way more than the going price and what other people have paid, and was an outright scam. Also, from the experiences that other people shared on internet, most of what we were promised was not true, and in fact we had 5 business days to cancel. We have attempted to do that, but since they consider Saturday a business day and our post office was closed on Saturday, we may have mis! sed the time frame. We are also contacting our credit card company to request a stop on the payment. Definitely a scam which stole $6,000 from us.

Linda

I purchased membership in Sunset Royal. I was told that it is a good financial investment; that I can make a lot of money by renting it out; that I can easily resell it and even make a profit on it. I have just emailed the Sales Manager, copied to PROFECO, requesting cancellation and a full refund of the 10,000USD I paid on my VISA and believe that I am within the 5 day right of rescission. However, it seems from your site that Sunset are not good at complying with the law in this regard.

Nancy

We made a timeshare purchase in Cancun under pressure. We gave a US$6000 deposit via credit card, but now owe $25000 to pay the balance. They put unfair pressure on us to make a decision without the opportunity to research the property, I now believe we paid too much, and we don’t want to pay the balance and purchase the membership.

Salvatore

We bought a timeshare at the sunset lagoon resort in cancun, costing about $15,000. we were faithfully promised that if ever we needed to sell our investment the sunset group would always buy it back, probably at a greater price than we paid! they even showed us documents relating to a resale they´d just done. We have never been able to use the timeshare due to changed financial circumstances. we have tried relentlessly over the past 4 years to get the group to repurchase it but to no avail. We also paid $500 to a company who promised they could sell it, also no joy! in hindsight we realise how stupid we were to buy in the first place but the sales team made it look very attractive, a solid investment and were very persuasive!

Joy

I bought a timeshare in Cancun, over 2 years ago; stopped payments after a month or so when realized salesman's lies and misrepresentations; hired a consumers advocacy group to cancel contract; they tried unsuccessfully & since went bankrupt. I canceled my credit card but they sent us to collections.What should we do?

Astrid Muñoz

Nos vendieron una mebrersia en Sunset Lagoon, y como siempre te prometen maravillas y cuando quieres viajar no se puede, cuando quisimos tomar una semana de "cortesia" teniamos que pagar, obvio me negue, no pague nada y les dije que canelaran todo, nos han quitado 7,000 pesos y nunca hemos ocupado nada, supuestamente quedaron de hablarme para darme mi semana de cortesia y solo recibi la llamada dos meses despues pero para pagar ,nosotros hemos solicitado nada, y sabermos qu elo unico que quieren es quitarnos nuestro dinero. Estamos muy cansados de tantas mentiras que ya no queremo saber nada de ellos si alguien puede ayudarnos a cancelar nuestra mamebresia o decirnos de que manera podemos lograrlo, estaríamos muy agradecidos.

Cesar

Hola tengo dos tiempos compartidos uno con sunset group en Cancún y otro con pueblo bonito emerald hay en mazatlan. los 2 me dijeron mentiras  uno me prometio vender mi otro tiempo compartido y el otro me dijo que iba a rentar mis semanas que tengo con ellos , mediante su compañia de rentas, me han cobrado muhco dinero y no he visto ninguna ganancia.

Karla

We purchased a Sunset gruop membership, that we tried to get out of it the next day after reviewing our welcome package. They said we could not because we signed the clause regarding not being able to cancel up to 5 days after purchase. Now we have returned home to Canada and have found all of the complaints online about how the company has defrauded its members. We want out of this contract now.

Roberto

A base de engaños caimos en la trampa de la Promotora Grupo Sunset, quienes nos vendieron un tiempo compartido, al llegar a casa y poder checar el contrato con calma, nos dimos cuenta que muchas de las cosas prometidas no nos las habian hecho validas, tales como según consta en una de las hojas de trabajo, y cancelamos vía internet a una pagina del mismo grupo ya que no era hora para dejar un correo certificado esto lo hice dentro de los 5 dias exactos para poder cancelar, y fuimos dias despues a la profeco ya que los del sunset nos dijeron que el correo electronico no era valido para cancelar, pero dentro de un video institucional de la profeco dice que no es necesario asistir al lugar y que se puede hacer por correo electronico,  llevamos semanas  discutiendo con ellos al respecto y no quieren cancelarnos el contrato que podemos hacer ahora?

Joaquin

Hola, buenos tardes Yo compré un tiempo compartido en Hacienda Tres Rios (Sunset Group) hace unos 4 meses, y quiesiera cancelar este contrato. Tengo 2 meses que perdí mi trabajo y con 3 colegiaturas que pagar y gastos personales no me doy abasto, ya hice todo lo posible y no consigo la cancelacion.

Maria Ines Ruiz

Compramos un tiempo compartido en el sunset lagoon, por el que pagamos por elaboración de contrato según esto, después de verificar bien y leer el contrato nos dimos cuenta que no nos beneficiaba en nada, por lo cual no hicimos ni un pago mas, de los estipulados, ahora nos hablan para exigirnos el pago, ya que nuestra deuda fue vendida a un banco, y nosotros tenemos que pagarle o si no nos embargaran nuestra propiedades o para cancelar que les demos el anticipo y los cancelan de una vez, nunca hemos usado este servicio, y. este contrato ya tiene 3 años y que se realizo y que no pagamos nada.

Ramiro

Hace dos años compré un tiempo compartido con sunset, pague mas de 50 mil y a antes de los 5 días regresamos para cancelar nuestro contrato. no nos permitieron cancelarlo por completo , pero nos rebajaron de nivel nuestra membresia para pagar menos. como nunca he pagado el mantenimiento me hablaorn para amenazarme que si no pago voy a perdier mi membresia  y no me van aregresar nada de dinero que he pagado por ella.

Has Kierl

I purchased membership in the Sunset Lagoon  I was told that it is a good financial investment; that I can make a lot of money by renting it out; that I can easily resell it and even make a profit on it, I paid $7,000USD  . However, it seems from your site that Sunset are not good at complying with the promises.

Hugo

Firmamos un contrato  con Promotora Sunset Club Beach Clubs  Aun no hacemos uso del servicio que supuestamente compramos y ya hemos pagado casi 80 mil pesos, no queremos seguir pagando, queremos cancelar, en el contrato dice que no nos devolveran nada. que podemos hacer?

Krut36

Hi, this time share is from sunset beach in Mexico. My parents bought this in January ,2011. after reciving the contract we find out that the contract they sign isnot he same at all. they take advantage of my parents and we are looking the cancellation of the contract.

Sam

I need to stop a memebership from runing my credit, for a timeshare at Club Lagoon. I have completly paid them over $18,000.00 and they still want more for something that I do not use.

C. Diaz

I have a timeshare with Royal Fisherman's that was coerced into buying and cannot afford to keep. I need to know what my rights are.

Jeffrey

2 weeks ago I bought a timeshare at the sunset beach pubelo bonito los cabos- I bought a jounior suite for a 11,000 $.I paid 7000$ and they suppose to charge me for another 4000$ in april 19.through my visa card.I know realise that there where many lies and i want to cancell it.

Sandra

I own sunset timeshare since 2003, Paid in full, Maint fe's has raised to $1,300 a year. I have not paid and efuse to pay the these fee's, I own 3 yers and want to get out!.

Peter

We purchased our timeshare in October, 15, 2009 and we tried to cancel two days after we purchased, not because we felt scammed at this point, but we had thought it over and decided that we couldn't really afford it and that it wasn't in line with our vacation goals. Between a bit too much to drink and a long day and being excited, we had signed on. When we tried to cancel, we were told we had waived our right to cancel because we accepted the special price they had given us. By the time we returned to USA, we were out of our five days and I hadn't found info on Profeco, just some bad reviews about Sunset, but then I also found some good reviews, so we decided to make the best of it and hold out for one year until they would buy it back. I didn't think we were outright scammed until recently, when we were looking at our option to sell back to the resort after one year and noticed that it doesn't state they have to buy it back from us.

Hum46

The sales presentation instead of 2 hours took 5 hours or untill you cave in and purchase. Also on the membership purchase agreement on page 6 % 6 there is no signature for Promotora Sunset Beach Clubs S.A. DE C.V.. 4 signatures required but there is only 3. Making the contract non binding. Credit are theft on credit card to be used for monthly payments. The bank close the account because some one from Sunset tried to use it to make purchases. They are always trying to add extra charges that are not in the contract.

Jimmy Parikh

I tried to cancel a timeshare at Tres Rios resort and was not able to do so. I had been told I could cancel in 5 business days. An email from me was sent within that time period. The confirming letter was received after 5 business days. The company said that as I used the timeshare - they offered us a move from Sunset to Tres Rios after purchasing. My friend cancelled hers while we were still in Mexico and received a refund. I don´t undersatand the difference.

Ulis

My wife and I were duped into buying a timeshare during our  trip to Mexico. The sales guy at sunset told us that the timeshare was exchangeable anywhere in the world. This turned out to be a lie, as it was only good at their resort. When I tried to get our money back, they flatly refused. After nearly a year of countless emails and phone calls, they finally offered to give us a timeshare taken in on trade from Club Regina Cancún (Raintree Vacation Club). We didn't want another timeshare at that point, but since this one was exchangeable and it was the only option we had, we grudgingly accepted. We have never once stayed in our home resort, and have found that exchanging requires planning your vacation at least a year in advance. Even then, it's nearly impossible to get the resort you want. All the while, our maintenance fees have continued to climb through the roof, and then Raintree has the audacity to charge a "special assessment" this past year. We asked if we could give our week back, but of course they said that wasn't possible.

Stephen Lozano

We bought into sunset fisherman 3/2008. We have so far put in 10,500. I am feeling really stupid that I didn't do all my homework I started having problems. The man who sold the timeshare said that we owned it. We signed over 2 properties to them. In Dec 09 they sent a letter saying that we could keep our properties and send them $7500. They didn't ask for them until them over 1 1/2 years later. I have refused and told them instead to cancel what I now find out to be a membership. What can I do? I noticed that they are #8 on your list.

Alexander

We juts returned from Cancun and last week we purchased a Sunset timeshare. We advised them 3 days later we wanted to cancel and they said we could not as our kids had moved into the Sunset Royal hotel and as such we had gained a benefit this was not mentioned verbally nor is it in the contract. wE paid $20,000 deposit and have $15,000K financed for 30 months.

Carol Enlogt

I have signed a time share contract with Sunset group . Verbal promises given in the presentation, especially regarding resale value of the time share does not reflect on the contract language. During presentation Sunset group promised to buy back the timeshare when I need to sell it. However, this is does not reflect in the contract. Moreover, I was discussing deeded time share and the contract provided Right to Use service which does not have any resale value. The contract is full of loopholes which will make it void with careful legal review. Sunset did not provide any statement on the contract refering to cool off period or how to get out of the contract if you wanted. I tried to hand them the letter of rescinding by hand but they decline telling me they only do selling.

Lucia Robles

Tengo 2 tiempos compartidos, primero compre uno en Sunset lagoon Cancun y despues en Villas del Palmar en Puerto Vallarta, con las mismas quejas que todos tienen, nos prometieron en Puerto Vallarta que venderian nuestro tiempo compartido (Sunset) nos contactaron en ese momento con otra empresa y nos pusimos de acuerdo, quienes nos cobraron 699 dólares y nos garantizaron vender el tiempo compartido de Sunset en no mas de 3 meses, tenemos mas de 3 años y seguimos en espera.

Mark Onstott

We bought into sunset fisherman on 2006. We have so far put in 15,000. I am feeling really stupid that I didn't do all my homework I started having problems. The man who sold the timeshare said that we owned it. We signed over 2 properties to them. In Dec 07 they sent a letter saying that we could keep our properties and send them $8500. They didn't ask for them until them over 1 1/2 years later. I have refused and told them instead to cancel what I now find out to be a membership. What can I do? I noticed that they are #8 on your list.

Jan Bleakley

We purchased a "Platinum" two-bedroom timeshare, 1 week regular and 2 VIP weeks.  We spent $25,000 and felt that if we used it once a year for ten years that we will have recouped our investment.  We have in fact used it almost every year.  You MUST call one year in advance in order to reserve at high times.  We have only tried to trade for another location once and that was not a good experience.  So the VIP weeks are basically useless.  

  HOWEVER, we are now experiencing our first problem.  We had to cancel three studios we had reserved for CHristmas week.  We were to receive a refund of $1048.00 for this cancellation.  That was three months ago.  They keep telling me my credit card won't allow the refund. After four calls back and forth today, I am waiting to hear back from them, following a conference call with my credit card company and them. They must have major cash flow problems is all we can figure....very sad. We have really enjoyed Fisherman's Village.  Our question is....what happens if we just quit paying our maintenance fees in the future, particularly since they have not refunded for cancellations.  Can they really come after your credit rating?

manage at my credit card company and "Lisset" in the Sunset business office.   

Jay Block

Purchased time share at Sunset Lagoon.Never told we had recesion rights-5 days and felt we were missled. purchased last November 2010 near end of month. Deposited 25,000 down. Feel we were mislead and am looking for assistance.

Jolen Cox

I have a timeshare since 2000 through Sunset Group in Cancun - I tried to cancel right after I got back but to no avail because no one would call me back...so I got bullied into paying it which was over priced - they said they would buy it back.I have never used it and they keep wanting maintenance fees which I paid for a while but now I can't.

Grace

I have a very similar story with Karen. I was a member since 2004 and noticed Sunset group is bunch of liars ripping off harding working innocent people like us. I paid off the membership as I didn't even know the 5 days cancellation period. Last week I sent an email to sunset group requesting my membership cancellation. So far I haven't heard anything from them. I'm praying that they release me from the membership without a mess so I won't have to pay maintanance fee of 2011.

Hans Davies

Another one suckerd in! sunset lagoon, cancun. bought May 25,2007 3 week 2bdrm. Also signed waiver to cancel in 5 days. we paid $30,000 and they don't want to buy it back.

axel

disculpen se me perdio una carta con mi estado de cuenta como puedo saber aora cuanto debo pagar ??

Mark

We bought a timeshare from Sunset world May 2008. The contract was based on our trading in our other timeshare. We were told that they would do everything to get our timeshare, at no cost to us, we just had to sign and it would be given. That never happened. We have tried to cancel the contract, as we also had $ charged to our credit card account for maintenance fees in December, when we have written in our contract April 11 as our payment date--they committed fraud. We now own 2 timeshares, stopped paying Sunset, have sent complaint to Profeco Consumer complaints, who have had 1 meeting, and have another planned. Is it really legally possible to get our $ back? They refused to cancel our contract, and will only cancel it if they keep our 20,000 dollars we spent.

PEDRO BARRERA

YO  ADQUIRI MEMBRESIA DEL  CLUB REAL DE CANCUN  JUSTO HACE TRES MESES  EN SEPTIEMBRE  DE ESTE AÑO .

 ME  DIJERON MUCHAS  COSAS  TE PINTAN EL CIEO PERO A LA HORA DE UTILIZAR LOS SERVICIOS   NO SON TALES.

  SI SE REQUIERE INTERCAMBIAR SEMASN  ELLOS DICEN DEBE SER  4  MESES ANTES  SEGUN DISPONOIBILIDAD PERO NUNCA HAY DISPONIBILIDAD.

 TE DICEN LOS ASESORES QUE TE PUEDEN ARMAR LOS PLANES POR MEDIO DE BEST DAY Y PAQUETES MAS ECONOMICOS A OTROS PAISES PERO NO HAY TAL   ES UNA FARSA.

  YO PAGUE      5000 DOLARES  Y AUN FALTA  LO DEMAS   QUE LO HACEN CARGO A MI LA TARJETA DE CREDITO .  NO QUIRO EGUIR PAGANDO .

POR ESO DESEO SABER  SI ALGUINE ME PUEDE  AYUDAR   , QUE PUEDO HACER   CRACIAS 

Arlen

When I purchased a membership at sunset lagoon the sales person promised to buy our current timeshare in exchange for our purchase with them. I have a document stating they were to do this within 120 days. Their transfer company called and asked $1,700 for the transfer. When I emailed Sunset Lagoon, they answered me that it was my responsibility.

Nelson

My wife and I bought a timeshare from Sunset lagoon on 12/17/07. The seller promised us to sell our other timeshare to finance the new purchase without this promise; there is no way that we would have agreed to the purchase at sunset lagoon. We were contacted by the resale company, we then paid them a fee and were told that our other timeshare would sell quickly. Over the next few months they stopped all contact with us and stopped returning our calls.

Jesus

Yo compré una membresia con Sunset Lagoon, pero desde el principio solo la compre porque me dijeron que iba a ser un buen negocio, incluso le pague a una compañía para que me rentara mis semanas, pero no funcionó, puse algunos anuncio de manera independiente en internet, pero tampoco funcionó, ya les llamé y les dije que no quiero la membresia y que fue su culpa por mentirme , pero me hicieron sentir como un tonto y me dijeron que no me van a cancelar nada, a mi gustaría saber que puedo hacer para ya no tener que seguir pagándoles.

Paula

My parents are seniors and on their last vacation to Mexico they were taken advantage of by a representative from Sunset Lagoon. They came back home very enthusiastic, because they had the understanding that they would get a profit renting their timeshare. As soon as they told me about what they purchased, I had a bad premonition. I contacted some friends who know more about timeshare and they confirmed me my thoughts, my parents were scammed.

Dennise

My husband and I were invited to a Timeshare presentation at Sunset Lagoon . We were lied to by the salesman as he told us that we could rent out our weeks through a rental agent. We paid the rental agent $700 in order to rent out our weeks, but after 3 months without a single prospect, we started to suspect  that they won´t get a renter for us. That is why we contacted the resort and we tried to cancel the membership, but they didn´t let us .

Diana

My husband and I purchased a membership this may in Cancun. The sales tactics were aggressive. They told us that they would sell our others properties we are asking for our money or to sell the properties back to them also they told us that we could rent it out easily and that the timeshare was a invest and will grow in value but it was a lie. We want to terminate the contract and recover as much of the money as possible. I’m unemployed and we cannot service this debt with one income

Renee

The seller contacted us with a company that would rent out our weeks for a good quantity of money and our other membership in USA would be sold, but we  have not received any of the money that they said that we would receive, we are starting to believe  that we also a timeshare scam victim.

Emily

A seller from Playa del sol  promised me a rental income, but the only thing that I got it is a bad debt. They pressured me to sign the contract and I didn I didn´t have enough time to read it cover to cover. I contacted Playa del Sol to see if I can cancel the contract and they said me that it is not possible to cancel.

Hanna

I bought a Timeshare on August  at Sunset Lagoon.  We signed the contract,  the next day we back to the resort and told them that we want to cancel the contract. When we back home Profeco has all the paperwork, but nothing is being done.  We filed a dispute too, but we are worried about it, because we don’t want to lose our money.

Efren

Last year we purchased a membership  at sunset lagoon in Cancun, 4 days later I tried to cancel the contract according to Mexico Law, I was told I could,  but still have had no luck in getting my money back .  The payments are now going to start coming off in my credit card and I have not a response  from them.

Darryl

Sunset lagoon promised me to rent my weeks for $1300 everything that they said me was a lie. They told me that If I didn`t used the timeshare I didn`t have to pay the maintenances fee, but 2 days ago I received an email saying that I have to pay a maintenance fee for $500

Ron

My wife and I felt pressured by Sunset Lagoon and we purchased a membership. When we got back to the hotel, we were smart and read the whole contract and didn’t like what we saw. We went back the next day in order to cancel the membership. They tried to deny us the right to cancel our membership, saying it was non-refundable, but we wouldn’t leave until they cancelled our membership.

Patty

I bought a membership at sunset. We Agreed that it would be an investment and they would get $34,000 after 5 year from rentals. We signed and agreement and they never rented. We never used it. We wrote to the resort and they wouldn’t cancelwe filed a compliant with profeco but they  wasn`t able to help us

James

On November of 2008 we attended to a timeshare presentation. Once we were there I let know to the sales representative that I was having a hard time in my life since I was getting divorce, the salesperson provided me a BOTLE of champaign. I got intoxicated, where I came from if you sign a contract being intoxicated the contract can be consider as null and void. Unfortunately they took advantage of myself and they drove into this fraudulent contract.

José Manuel

En abril de este año firmamos un contrato con Sunset Laggon  para comprar una membresia por $17,000 dólares americanos, se suponía que ellos iban a tomar nuestro otro tiempo compartido  compartido con real club  como parte del pago,  nos manejaron tratos inexistente porque ahora no lo quieren respetar , la escusa que usan es que el vendedor los hizo por su lado y ellos no pueden hacerse responsables por algo que el vendedor invento.

Teresa García López

tengo tiempo compartido en el sunset beach clubs royal en Cancún, desde el mes de octubre del 2006,todavía no termino de pagar, voy en el pago 44 de 60, pero he visto que se me han cargado 8 dolares mensuales que no estaban contemplados y además algunas clausulas de contrato no están bien definidas,  mi pregunta es ¿podré vender o cancelar y obtener lo que he invertido? en el contrato dice que solamente puedo vender mi tiempo compartido hasta que esté liquidado y que la primera opción de compra sera la empresa que me lo vendió.

Bruce

I would like to be contacted as I am interested in cancelling a contract with Sunset Fisherman and possibly file a law suit against this company. Think you could help?

Thank you.

Keith

In February of 2002 my husband and I were scammed into a timeshare in Cancun. The Salesman at Sunset Lagoon told us, like many others, that they would buy back any unused weeks and the whole timeshare if we ever desired. We bought a biennial, two bedroom for 12,695. We used one of the 'corporate' weeks that we were given at the time of purchase, about 7 months later. We have never used any of the actual timeshare weeks. We paid our first maintenance and then tried to sell back our week because we couldn't use it. We were then told that we had to sell the week through a company called Vacation Weeks. Vacation Weeks required a $400 upfront fee, which we paid, assuming our week would sell. Our week never sold. Realizing that our weeks wouldn't sell and that we'd rarely if ever be able to use the timeshare, we then listed the whole timeshare. Even after many price reductions, we never heard from Vacation Weeks. This is obviously another scam. We finally decided to just let our membership lapse by not paying the maintenance fees. Now we have received a notice from a collection agency saying that we owe $3,584.50. All we want to do is get this stupid thing cancelled and be done with it.

Daniel

Back in 2000, we purchased a time share with Promotora Sunset Beach Club SA. The main purpose was for the benefit of my wife´s children to have a place to vacation - unfortunately they can't use it. So, since 2000 we have not used this resort. We have not paid any maintenance fees for 2006, 2007, 2008, 2009, and 2010. I have now been contacted by Meridian Financial Services, Inc. An offer was sent by Meridian Financial to Sunset to make a payment of $2784.51 and to release us from this contract as a non-use settlement. It was rejected by Sunset and we were given 10 days to pay $6577. with no release from the contract. Now they want the full amount of $8454.31 for past fees and penalties. We are both over 65 years old and are trying to get our finances in order for when we can retire. We cannot afford to pay these fees and cannot use the timeshare. I can´t understand why if they have received over $23,000 they are asking for more when we are ready to let this money go without a fight. based on this, I don´t think WE WILL NEVER VISIT MEXICO AGAIN.

Rebeca

Buenas tardes, compré un tiempo compartido aproximadamente en el 2008 y ha sido una completa estafa, no me han respetado los precios, ademas de que me han dado mal trato. Cada vez que vamos, tenemos que ir a la presentacion de ventas y cuando les digo que no voy a comprar más semanas a causa de las promesas inclumplidas, se enojan. Que puedo hacer? fue en el sunset laggoon en cancún...Mil gracias

Sheri

I purchased 2 Timeshares in Mexico, one at the Play Del Sol Grand in Nuevo Vallarta & the other was the Tres Rios in Tulum Mexico through the Sunset Group. both times I was mislead with promises of rental income and the resales of my previous memberships. Tres Rios is sending me to collections  if I don´t pay them $9.000 incluiding interest for the payments I am already behind. I was told they could take my pension if I don´t pay. Is this true?

Randall

I actually a victim of Sun Set Lagoon of Cancun like a few of you clients. I had a 20 years contract with them but I have tried to cancel but they totally ignored my request. We were sucked into to buying this deal like others, very similar to most stories. After I tried to cancel and being ignored by Sunset then I stopped paying the maintainence fee so they've been adding up all the fees, interest and hurricane damage fee and everything else on top of that so I have a big bill in my mailbox from a bill collector company. They are threatening to ruin my credit. Can they do that?

Alan

the sunset group is fraudulent. their contras are worthless. fight them with everything you have

Nick

My wife and I bought a program from Hacienda Tres Rios a week ago, and are becoming concerned as we do further research. It has been more than 5 business days now, and we don't wish to stay in the contract. It turns out to be a BIG mistake.

Cameron

I signed a contract with Sunset Resorts but cancelled. I signed the contract on May and send the email cancellation on two days later. I have a copy of the email. I cancelled via email but the Promoter said it was NOT acceptable that we had to have a certified letter. But that isn't stated on the agreement. The only time that is stated is if you want your refund back and you have to request it in writing and certified letter. 

Humberto

Les contacto porque tengo un documento de cancelación de tiempo compartido con hacienda Tres Ríos que realicé en los 5 días hábiles que marca la Ley, pero en la cancelación no hay referencia de la fecha de reembolso de mi deposito inicial y no me regresaron el pagaré original para el financiamiento del costo total de la membresía (solo tengo copia firmada del documento cancelado). Mañana se cumplen los 5 días hábiles y estoy preparando un comunicado para solicitar fecha de pago y devolución del pagaré, pero no encuentro el domicilio fiscal al que debo dirigir la carta. Razón por la que les contacto para que me orienten sobre el mejor proceder para este tipo de situaciones. De antemano, mil gracias por su respuesta.

allan

We purchased a timeshare in March of this year. Paid cash.

The Resort "Hacienda Tres Rios" is incredible and we had every intention of using it.

 Upon our return, we found that my wife has a life threating  disease that she has begun treatment for.

We emailed the salesman who signed the deal. Sent it to his personal  Hotmail account, the Quality Assurance department Mr. David Zambrano and a email address that we had for the legal Depot.

(The salesman says he is a Lawyer in Mexico, but he will not return my emails or phone calls.)

We also sent a registered letter to the domicile address in Miami Florida.

We advised them on the 5th day of the 5 business day recission period in the contract that we "HAD" to cancel and please refund our money.

We have received calls from the "Sales Manager" offering to finance the deal.

He sent a back dated contract on April 8th dated March 30 for us to sign and return. We had left Mexico by then.

He said we gave up our right of recission cause they "moved us into the Sunset Lagoon"

I asked him to send me the paperwork that we signed giving up our rights. He sent a paper saying we checked into the "Lagoon" but nowhere did it say we gave up our cancellation rights.

We told him we had to decline and focus on my wifes treatment.

We had a Martha Campuzzano call and offer to downgarde our membership and to refund 50% if we refinanced it.

She told us that we had no right of recission as emails didn't count and they could be fake.

I pointed out that we had been talking to them, sent a registered letter and they know what our situation is.

They still refuse to refund our money.

They say nice things like sorry about your wife, we want to help,and the latest is that by posting to the internet we are slandering them.

How can asking for a "Lawful Refund" be slander?

 I have sent correspondence to the Mexican Gov't Presidential Aides, and Romaricio and Orlando Arroyo asking what kind of people would take advantage of people in such a stressful situation?

I am awaiting a reply.

I don't think they are aware of what kind of decisions that are being made on their behalf.

 We are going to do a story on National Television if we do not get our money back. We are then going to send it around the globe via internet.

Why would such a beautiful resort have to employ such tactics?

They can do the right thing with a phone call. But that is a choice. And it does not appear to be a choice that they are going to make.

 We are happy to hear from anyone around the world that can help us get a refund.

Even though we paid cash, it was borrowed money that I am now paying interest on.

Regarda

Vaya Con Dios

A

Bill

Hello, we signed at Sunset Royal (Cancun) in Feb 2009 and have been trying to recover our deposit through Profeco. For the last few months, sunset has been pressuring to "cancel old contract, sell us fully-paid-up new contract" -but we just want our money back. Can you help us?

Paula

I bought a timeshare with the Sunset Group for a studio at the Lagoon Golf and Spa in December 2009. I hadn't intended to do such a thing on my vacation and after I'd returned home, I wondered if I'd gone mad. The sale was ludicrous so I think I must have been drugged. I was drinking water only at the presentation but seemed euphoric. I paid $7000.00 Canadian as a down payment on a 10 year membership with many limitations and many extra costs I hadn't expected. I have to pay it off before I can re-sell it but if I go ahead and continue the payments (if I am able to as I am disabled and elderly without much of an income), I don't know if I'll be able to re-sell it or get a good price. I could then lose over $20,000.00. If I close my credit card down before the monthly payments begin (after this week-end), I'll lose my down payment and my credit rating. Neither are appealing. I wish I'd found this website earlier. The problem is that I can't trust this company because of the sale itself and all the new costs that have come up. I am sleepless and always thinking of this timeshare instead of all the other things that I need to address. Now, I read about the frauds with this company and I am sick.

denise chan

I just purchased a small pkg from Sunset group on Friday 2/26/2010 there were a lot of promises on paper and verbal, it sounded good so I agreed. Then when the final contract came out for signature I noticed that one main sales point was not listed.  When I inquired about it the lady told me that it was there and pointed to one of the clauses awaiting my initials. I read it and mentioned that it was not expressed the same as it was on the original papers during negotiating.  She took out some papers that I had already gone over with her and said that it was all explained between these two places and then she took out the original paper (ones used during negotiating) and said see this one will also stay here with these papers all in your file with us.  I went back to my room and didn't feel right about it, but was too exhausted, after spending 5 hours with them, to go over at that point.  The next day I went on my partially paid for excursion.  Then on Sunday I just had a know in my gut and took out the contract and read it over several times to confirm what it said. So Bright and early on Monday morning I headed over to Sunset Royal where the sales office was pretty much closed.  I told them that I wanted to terminate my contract and would accept even a partial refund of deposit. This would start another 4 hour trek of reassurances and promises.  By the time I was finished I was in a lesser contract with the same deposit, but with credit card slips printed out for the rest of the agreed amount.  I got home a midnight last night and hit the computer for information on this company and found this website, where all of you are having horrific problems with them. Ok I, at this point don't care about the deposit I just don't want to go through with the rest of it.  I will change my credit card as well and file with Visa, but is there anything else we can do???

Heinrich

I have been dealing with issues since 2001 beginning at the Westin Club Regina. We purchased a Silver membership (every other year). We were never able to get in to use our time and one time when we sent someone in our place, they were not treated as we were told they would be. When we scheduled a different vacation in 2004 and went in to straighten out our issues, we upgraded to an every year membership so that we would have priority in scheduling. That didn't work either. The first time we were able to use the membership was in November of 2007. (We did have a week scheudled previously, bt the hurricane ruined that plan) While staying there, we questioned them again and got nowhere. During that vacation, we visited the Club Sunset and purchased a membership there because they said that they could buy our Club Regina membership. It is now over two years later and we are stuck with both memberships. We enjoy visiting Cancun and have done so 10 times in the last 12 years, so we truly wanted something that would work, but at this point, we don't trust either place. Both have lied to us at every turn and we have been told that we cannot sell the Club Regina membership.

Robert

I purchased a membership with the Sunset Group last week. I sent a fax within the 5 day period cancelling the membership but I was told yesterday they did not receive the fax, but even if they did, it wouldn't be valid because they require a registered letter or certified mail. I have confirmation that the fax was delivered, but as they pointed out yesterday, the contract does require a registered letter or certified mail Can this contract be cancelled?

Amanda

I purchased a time share with Hacienda Tres Rios in Cancun around Aug-2009. After about 3 months, I contacted the office and cancel the contract but they have been refused to void the contract but keep offering me with different terms. Please suggest on what steps i can take and do I have legal right to cancel the contract? I can provide more details and forward the emails of the communication between me & Tres Rios. Thanks

Carol

Back in 2000,during a family vacation, we purchased an 'investment timeshare with great resell income to Sunset Royal from New Horizons International. This exclusive, one time offer was total satisfaction quaranteed, jammed down our throats - 6 hours later,sign here. We've never been back, never used their services and it seems we own nothing, but a right to reserve a vacation at an inflated price. Every couple years, they contact me to 'forgive' me for not paying yearly membership renewal and to 'offer' me another great deal if I pay such and such.

Carol

Back in 2000,during a family vacation, we purchased an 'investment timeshare with great resell income to Sunset Royal from New Horizons International. This exclusive, one time offer was total satisfaction quaranteed, jammed down our throats - 6 hours later,sign here. We've never been back, never used their services and it seems we own no

Peter

 I was told at the presentation at Royal Sunset Cancun that I would be getting rental income from my timeshare and I have not received one payment since we bought it 5 years ago. 

Rachel

HE ENCONTRADO ANOMALIAS EN EL CONTRATO DE TIEMPO COMPARTIDO QUE RAYAN EN FRAUDE Y NECESITO SU ASESORIA PARA DEMANDAR Y RECUPERAR LO QUE HE PAGADO.

LA EMPRESA SE LLAMA SUNSET LAGOON BEACH EN CANCUN.

LA HE ESTADO PAGANDO DESDE DIC. DEL 2006.

NUNCA HE USADO LA MEMBRESIA DE TIEMPO COMPARTIDO.

Karen

In 2004, we purchased a vacation/timeshare package at Sunset Fishermans village.

Master Suite 1 week + 1 VIP week (VIP used soley for rental/ investment propery.  We were told rental was near 100% Gold season - any time except Christmas, New Years, Holy Week and Easter Included Sunset interclub. (We have never been able to exchange do to no availability when wanted.

The Admiral yacht club was also involved.

We were told that if we were unhappy or things did not work out as promised, Sunset would repurchase the property.

We listed it with as a rental and have never even got a follow up call.

We have only stayed at Fisherman\'s Village as there is never availablity when we want it and we have the gold package.  

During huricane season, we were unable to use the place do to damage.  They would not reimburse us the maintanence fee and would only issue credit to use the following year.  We were also charged additional dollars for the repairs.

When communicating with them, my experience is that they only answer the questions they want to answer.  If they don\'t like the question, they don\'t even respond.  

I could go on and on.

We do not owe any money to these people.  It is not that we couldn\'t afford it at the time. We were actually looking forward to everything they told us.

Problem is--None of it was true.  

I want to get rid of this.