mar

A mi tambien puedo decir..me estafaron..he hecho el reclamo pretendiendo que me devuelvan lo invertido ya que no he utilizado ningun servicio y según me indicaron eso lo podia hacer hasta 10 dias despues de haber heco el contrato ya que en el coontrato que me dieron aparecia dicho punto..pero ellos no entregan el contrato de inmediato sino que en mi caso llego un mes despues a mi domicilio..fecha en que lo lei y que ya habia caducado dicha opción..me ha contactado un sr. Castillo pero su respuesta finalmente fue enviarme scaneado la firma del documento que yo firme e incluso no tiene firma sino mis iniciales indicandome que para retirame debo tener pagado el 30% del total de lo convenido...

Wayne

My wife and I became H10 Premium members on Oct 2009. It is almost impossible to rent the weeks per US$ 600 as the sales person told us at that time. We have tried everything and no buddy like this because of the cost + the all inclusive rates. I am trying to broke this contract, I am really tired of this guys continue taken my money out of my pockets and we decided not to continue the payments since 3 months ago. They just call me last night telling that I need to pay or if not they are going to strike us on our credit.

Gustavo Martinez

A mi me ofrecieorn una cosa y ahora resulta que es otro hotel, nada de lo que me dijeron es verdad, por consecuencia no es lo que esperaba y no lo quiero, de que manera puedo comprobar todo esto si yo firme un contrato porque confie en que lo que me estaba diciendo el joven era verdad. Si alguien ha pasado por mi situacion y pudo solucionarlo por favor diganme que hacer!!

Jose Vargas

hola, nosotros lamentablemente fuimos estafados por Ocean Coral, como una pareja joven con muchos planes por delante invertimos todos nuestros ahorros en este negocio, ellos no nos dijeron que nos estaban vendiendo un tiempo compartido, a nosotros se nos dijo que estabamos comprando una oportundad de negocio con el cual podriamos hacer una cantidad de dinero considerable y si es que queriamos en ciertas ocaciones ya que ganaramos nuestro dinero podiamos darnos el lujo de utilizarlo también. Desafortunadamente, en nuestra motivación por ganar más clientes nos encontramos estas historias tristes y decepcionantes que nos hicieorn darnos cuenta del error tan garrafal que cometimos.

Marie

 I purchased a timeshare  at Hacienda del Mar in  Puerto Morelos - in June of 2010. We were definitely scammed! I believe we are victims of fraud, as our sales agent misrepresented many of the facts. Can you help us get out of our contract?

Jose Ernesto

Mi papá compró un tiempo compartido en Ocean Coral y le dijeron que si queria podía hacer reservaciones en el extrajera, todos sus pagos los ha hecho a tiempo y el día que se lo vendieron pagó un adelanto de $50,000 pesos. Cuando quisimos ir de vacaciones y reservar en el extranjero nos dijeron que no se podía, mi papá esta molesto y por supuerto que ya no quiere seguir pagando sus mensualidades.

Steven

Please help me to cancel my contract of time share at Ocean Coral for misleading information about the sealers!!!!! we just buy it in October 2010. we are young, we have 22 and 24 yr old,we were not qualified to buy it!!! we were scammed...

Omar

Estando en unas vacaciones no sinvitaron a una presentacion de tiempo compartido, ya sabran la "oportunidad" de nuestra vidas para hacer negocio, tontamente confiamos en ellos y ahora no sabemos como librarnos. Tengan mucho cuidado en cuanto escuchen la palabra tiempo compartido salgan corriendo!!!

Bran

Hi there, We purchased a timeshare at H10 Ocean Coral & Turquesa  When we recently went to book we were told we have to pay extra money per person per day to be able to use our timeshare. When it was offered to us, they did not mention this extra cost whatsoever. We haven't been able to pay for the past few months and now they've also sent us a letter saying they will send it to collection.

WhiteSCL

We bought into H10 at Ocean Coral & Turquesa, and like everyone else, feel we were lied to and taken advantage of. I would love to hear what we can do to get out of this situation.

Rich90

We went to the Mayan Riviera and stayed at the ocean tourquosa H10 resort. We attended one of the time share hard sales scam and got suckered in. The contract is nothing like what we were promised. We got home and I sent them a letter stating that we wanted to get out of our contract . To date have not heard a thing.

Thomas

I have a timeshare that my wife and I tried to cancel a week after we signed the paperwork, (we were told we had 10 days to cancel). The "salesman" would never return our calls and the "manager" told us we were wrong about the misrepresentations we felt they made. This now shows up on our credit report as a delinquent mortgage and is keeping us from buying a house. We called them and tried to work out some type of settlement, but they claim that they are only the loan servicer, not the bank, and they claim bank refuses to speak with us (Fifth Third Bank). We don't know what to do.

Marco Peterson

I returned from Mexico yesterday having purchased into a timeshare with H10 hotels. Like anyone who has purchased, I thought it was a great deal, but I wasn't really given time to think about it or do any research. The contract I signed states that if I cancel within 5 business days I will get all my money back and I asked three different senior representatives at the resort to make SURE I would get a full refund if I decided to cancel. I was assured that I would. I have now done some research and do not want a contract with this company. I contacted the resort and request to cancel but I was told that somedody would call me back. Now my five days are up and called back to request to cancel again but I was told it was too late. TIMESHARE SCAM!!!

Nina

We signed a contract with H10/Jacktar in Oct 2008. I have been making consistent payments. We have been very disappointed in the fact that what was promised is not what we are getting. We were going to try to make the best of it. I called today to book and was told we were 3 months behind on payments. However, all payments have cleared the bank. I have sent numerous emails asking to cancel.

Sherri

We Bought timeshare at “Ocean Coral” in Mexico, charged to our credit card $8400. The contract was originally signed on Dec-03. We wrote and served a letter to terminate and cancel the contract the next day, Dec-04, but they would not give us any refund regardless what the contract claws termination stated (full refund if cancel within 5-days) because we did sign/initial the checklist they said "if cancel, no refund" which we did not have a copy of this check list. Few minutes later, they offered a free week stay, $3500 returned to our credit card but made us finance it instead. We told them "NO, we want to cancel the contract and get a full Refund period". Then, they told us nothing they could do. They arranged for us to talk with their "legal" person (that’s what they called) on site by the name of Suzanna. Suzanna said many things included such why don't we accept their new terms as we might loose everything (no $return/no timeshare). Again, we still were firm to cancel the contract. After we left their office, we talk & were afraid what if Suzanna was right. With fear that we would loose everything, we returned to their office the next day, Dec-05 and told them that we accepted their new terms. So, some pages of the contract were resigned on Dec-05. They also made us signed to revoke the original termination contract letter that we handed out earlier (we have still have copies). Please call for more detail. What I described above were not included what they claimed such as "easy to rent, easy to get a broker, generate $1500/yr, donate and get a tax break, can go to any of H10 hotels which I found out later after we signed the contract, we can only go to 3 locations (very sad).

Betty

Hello, My boyfriend and I recently got back from a vacation (5/12 - 5/19) Ocean Coral Turquesa in Mexico and bought into what we thought was a good deal, timeshare package. Promises of being able to sell our all-inclusive weeks, rent our studios, etc. however after research we realized we were mislead. I want to know what my options are to cancel the contract and get a refund.

Michelle

We signed a purchase contract including a timeshare equity "downpayment" (our Hyatt Windward Pointe week 47 in Key West) with H10 Ocean Coral and Turquesa on March 29, 2010. Having read of all the scam reports on the Internet about the Holiday Equity LLC as well as about the inability to sell or even book at H10 hotels, we want to cancel ASAP.

Tim

My wife and I purchased a vacation package from Ocean Coral and Turquesa in Mexicon on January 12, 2010. We want to cancel our contract due to lies and not receiving anything we were told we would get via mail. Currently I'm dealing with Profeco and my credit card to try to resolve this issue. Thanks-

Tim

After much research and investigating into the H10 Premium Membership we purchased at Ocean Coral and Turquesa by H10 back in December we have decided we are just not happy with the Membership. We were promised so much and feel so lied to. One of the biggest selling points to us was the ability to take our 3 Studios per year and resell them through Vacation Brokers for a minimum of $500 per studio. Guess what after speaking to about 50 Vacation Brokers nation-wide we come to find out no one will buy these, mainly due to the fact that you can purchase these packages online for half the cost of purchasing these studios and then paying the all-inclusive upgrades. Then we were also told we can donate them, guess what another lie! We can’t donate something that will cost the winners the additional fees. I get that when you win an auction you do not expect to spend and extra thousand or so for the vacation package in addition to the flight would be cheaper to book online. There are hundreds of complains also posted on numerous websites about these same promises. In addition I changed my Credit Card bill and contacted Customer Service several times and it took weeks to get a response. I have to be honest don’t have time to research, and wait for people to respond. What’s happens when I want to book something? I have yet to use services so it should not be a problem, I jsut want my money back $3,700.00 and to be done with this. In addition I was promised 1 All-Inclusive a year and my contract only states 1 All-Inclusive period. Not acceptable, this needs to also be revised. I really can’t believe that your team wasted my entire vacation day at the Ocean Coral and Turquesa and lied to me.