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Sunset Group Timeshare Complaints

Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios

Sunset Group Timeshare Complaints
  Legal Name:
Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
  Resort sales locations
  Resort collections
  Rental Companies:
Resorts International Marketing Corp.
Hotel Representatives:
Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona

Common Complaints:

  • Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
  • Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
  • In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.

Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648

Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268

Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964

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Read what other timeshare scam victims say:
180 Complaints
  • BenjaminNovember 14, 2014, 9:02 am

    if you sign a contract be sure to read the final papers that they hand you in a sealed envelope because they will append a second week

  • GaryNovember 13, 2014, 9:02 am

    The whole scam was about us buying a time share and not receiving anything that they promised.

  • StevenNovember 10, 2014, 11:02 am

    We are in our 80s and I am getting more frustrated with all the time it takes to get a voice to assist me..

  • BarbaraNovember 3, 2014, 11:53 am

    stay out of sunset lagoon and their timeshares if you want to have a nice and relaxing vacations

  • JasonOctober 31, 2014, 10:48 am

    I was trying to sell my timeshare with them but it's such a big problem, seems impossible!!!!

  • RobertOctober 30, 2014, 2:39 pm

    I own 2 weeks and i have major problems renting it or finding my way to change destinations through rci

  • SarahOctober 15, 2014, 9:04 pm

    please help me, i bought a timeshare 2 years ago and i'm trying to cancel, because i cant even use it

  • JamesOctober 9, 2014, 7:17 pm

    after buying ask for references and call them. Ask for folks who have been happy and unhappy with the previous service.

  • JadenSeptember 30, 2014, 6:39 pm

    These time share sales people are extremely aggressive, you can not just walk away, they followed me out to my car.

  • KarinaSeptember 21, 2014, 7:37 pm

    Me vendieron un paquete para dos niños y dos adultos y ahora resulta que los niños los tengo que pagar

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