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Sunset Group Timeshare Complaints

Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios

Sunset Group Timeshare Complaints
  Legal Name:
Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
  Resort sales locations
  Resort collections
  Rental Companies:
Resorts International Marketing Corp.
Hotel Representatives:
Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona

Common Complaints:

  • Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
  • Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
  • In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.

Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648

Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268

Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964

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Read what other timeshare scam victims say:
187 Complaints
  • DanielJanuary 5, 2015, 8:47 am

    I’m in a losing situation here. Im almost ready to give it away on Craigslist for FREE. (trying to sell it now for $1000) But, if I don’t keep up my maintenance fees, then I cant even transfer the title to anyone it because it’s in default!

  • Erick LambertDecember 29, 2014, 10:04 am

    there are so many reasons why I won't ever go with them. STAY AWAY!

  • MarieDecember 13, 2014, 7:07 pm

    Do not deal with them. Better yet, stay away from time shares altogether, especially the Sunset

  • LorenaDecember 8, 2014, 5:26 pm

    la peor cosa que pueden hacer es comprar con ellos, tengan mucho cuidado, mantenganse alejados, es la peor empresa de todaaaaas

  • JorgeDecember 1, 2014, 6:10 pm

    Pesimos!!!!! no se conforman con robarte tu dinero, ademas te tratan de lo peor

  • Angela SaldarriagaNovember 26, 2014, 1:52 am

    Compramos una membresía de Sunset y cuando tratamos de utilizar una semana internacional encontramos que no había disponibilidad, ni siquiera en los hoteles de Cancun durante los próximos 2 años. Tratamos de cancelar el contrato y nos dijeron que nos lo cambiaban por uno menor, con menos semanas incluidas y menos tiempo, o de lo contrario se iba a hacer efectivo el pagaré y no se que otras cosas. Nos enviaron el nuevo contrato pero no queremos firmar. Que podemos hacer?

  • NicoleNovember 24, 2014, 6:38 pm

    applicable to member but soon you will realize, your stay is not VIP but Economic class

  • BenjaminNovember 14, 2014, 9:02 am

    if you sign a contract be sure to read the final papers that they hand you in a sealed envelope because they will append a second week

  • GaryNovember 13, 2014, 9:02 am

    The whole scam was about us buying a time share and not receiving anything that they promised.

  • StevenNovember 10, 2014, 11:02 am

    We are in our 80s and I am getting more frustrated with all the time it takes to get a voice to assist me..

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