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Sunset Group Timeshare Complaints

Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios

Sunset Group Timeshare Complaints
  Legal Name:
Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
  Resort sales locations
  Resort collections
  Rental Companies:
Resorts International Marketing Corp.
Hotel Representatives:
Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona

Common Complaints:

  • Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
  • Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
  • In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.

Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648

Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268

Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964

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Read what other timeshare scam victims say:
174 Complaints
  • SarahOctober 15, 2014, 9:04 pm

    please help me, i bought a timeshare 2 years ago and i'm trying to cancel, because i cant even use it

  • JamesOctober 9, 2014, 7:17 pm

    after buying ask for references and call them. Ask for folks who have been happy and unhappy with the previous service.

  • JadenSeptember 30, 2014, 6:39 pm

    These time share sales people are extremely aggressive, you can not just walk away, they followed me out to my car.

  • KarinaSeptember 21, 2014, 7:37 pm

    Me vendieron un paquete para dos niños y dos adultos y ahora resulta que los niños los tengo que pagar

  • MarkSeptember 14, 2014, 1:49 pm

    False advertising! They stated they had a buyer for our timeshare, and it was a lie.

  • MartinSeptember 7, 2014, 8:34 pm

    Los hoteles mas horribles y mas viejos nunca hay espacio y su mantenineineto es dolares y siempre va subiendo son unos rateros

  • SharonAugust 26, 2014, 1:11 pm

    They love this, just tell them that you need to think about and they will throw in all they have..that is the sign that someting is not quite right..

  • StevenAugust 25, 2014, 1:02 am

    I was a totally scammed, and I am now a full fledged "member" of the vacation scam!

  • Emilio SilvaAugust 22, 2014, 10:47 am

    yo firme un contrato con el grupo sunset, pagué poco mas de 3 años de 5 convenidos. al principio parecía que habíamos logrado una buena compra, ya que gustamos de viajar cada año, sin embargo, cuando quisimos ir a otra ciudad surgían mas gastos, los cuales superan los costos a alguien sin membresía, otro inconveniente es que la primera vez que fuimos las instalaciones estaban en decadencia, por ejemplo sillas rotas y utencilios de tercera.
    Solo dos semanas ocupamos la membresía y he pagado más de $110, 000 mil pesos. hace dos años dejé de pagar, y me amenazaron con llevar mi caso al juridico, en aquel entonces les respondí que ellos no ofrecen lo que prometieron. Ayer me llegó otra amenza de mandarme al buró de crédito si no pago al menos $1728.40 dólares, ya chequé mi contrato y no tiene el registro de la profeco, además de estar establecido en dólares

  • EvaAugust 16, 2014, 9:17 am

    Do not be fooled, do not do scammers richer, seek legal means to find their money back.

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