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Sunset Group Timeshare Complaints

Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios

Sunset Group Timeshare Complaints
  Legal Name:
Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
  Resort sales locations
Cancún
  Resort collections
PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
  Rental Companies:
Resorts International Marketing Corp.
Hotel Representatives:
Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona

Common Complaints:

  • Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
  • Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
  • In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.


Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648

Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Non-Members
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268

Collections
Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964

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Read what other timeshare scam victims say:
192 Complaints
  • gonzaloFebruary 23, 2015, 9:02 am

    hasta hace poco pude librarme de estas personas que son unos estafadores, hace 3 años aprox fui y compre un tiempo cmpartido para disfrutarlo con mi familia, ademas que iba estar iendo seguido a esa ciudad, e parecio muy practico , al principio estaba muy entusiasmado con mi decision y pense que habia hecho una buena lecciion , a los meses me llego un cargo sobre el mantenimiento del tiepo compartido lo cual era demasiado elevado , me negue a pagarlo y de ahi fue cuando todo se fue a la mierda, empezaron a exigirme que debia de pagar esas cuotas si no podia ser demandado , en fin , no les recomiendo ni acercarse aqui , saludos

  • AXLFebruary 7, 2015, 8:07 pm

    No quiero jamas saber algo en mi vida de estas personas , literal me robaron , confie porque un amigo no habia tenido problemas , ya hasta despues de un tiempo el tuvo , nada de lo que prometen es cierto , solo buscan sacarte con " promociones" lo mas que puedan de dinero , son un fraude, las instalaciones no son lo que te prometen , y nunca tenian disponible cuando queria usarlo , no los recomiendo para nada, bola de lacras

  • samyFebruary 6, 2015, 12:19 am

    if i have a time machine i will use it to travel in past and to avoid this guys , i felt in their trap and actually i feel very dissapointed with this type of scam, nobody deserve this kind of things, so if you are thinking to on a future acquiere a timeshare dont do it pls , dont felt on their promises, they are experts on the field

  • CarlyJanuary 20, 2015, 9:22 am

    We will never buy another Timeshare. If you want to sell your time share it is next to impossible. They charges for everything, I feel that they are way too greedy and do not do lots for what you pay.

  • AlfonsoJanuary 20, 2015, 9:08 am

    Antes pensaba que era una buena idea lo de los tiempos compartidos, y pensaba en adquirir uno, despues comence a leer todos estos comentarios en diferentes sitios y me di cuenta de cuanta gente ha sido estafada por este resort, que pena que todavia haya gente comprando, deberian acabar por ellos por fraudulentos y mentirosos!!!!

  • DanielJanuary 5, 2015, 8:47 am

    I’m in a losing situation here. Im almost ready to give it away on Craigslist for FREE. (trying to sell it now for $1000) But, if I don’t keep up my maintenance fees, then I cant even transfer the title to anyone it because it’s in default!

  • Erick LambertDecember 29, 2014, 10:04 am

    there are so many reasons why I won't ever go with them. STAY AWAY!

  • MarieDecember 13, 2014, 7:07 pm

    Do not deal with them. Better yet, stay away from time shares altogether, especially the Sunset

  • LorenaDecember 8, 2014, 5:26 pm

    la peor cosa que pueden hacer es comprar con ellos, tengan mucho cuidado, mantenganse alejados, es la peor empresa de todaaaaas

  • JorgeDecember 1, 2014, 6:10 pm

    Pesimos!!!!! no se conforman con robarte tu dinero, ademas te tratan de lo peor

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