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Sunset Group Timeshare Complaints

Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios

Sunset Group Timeshare Complaints
  Legal Name:
Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
  Resort sales locations
  Resort collections
  Rental Companies:
Resorts International Marketing Corp.
Hotel Representatives:
Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona

Common Complaints:

  • Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
  • Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
  • In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.

Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648

Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268

Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964

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Read what other timeshare scam victims say:
165 Complaints
  • EvaAugust 16, 2014, 9:17 am

    Do not be fooled, do not do scammers richer, seek legal means to find their money back.

  • KellyAugust 1, 2014, 12:41 pm

    I am in the midst of the lies right now. 4 months ago I purchased and i want to get out

  • RamiroJuly 11, 2014, 10:49 am

    no he podido usar mi tiempo compartido desde hace 2 años, no se que debo hacer :/ me interesaria cancelar

  • BruceJuly 8, 2014, 2:05 pm

    Lots of broken promises and agreements not to be believed. They are definitively the most bigger scammers.

  • EstefaniaJune 30, 2014, 8:41 am

    no me han ayudado en nada, dijeron que venderian mi tiempo compartido y todo era una mentira!!!

  • ElviraJune 12, 2014, 12:52 pm

    Trate de cancelar mi contrato…. Ni hablar…. Si quieres salirte te compran el dinero por cancelar, es un cobro descarado!!

  • MarioJune 8, 2014, 10:53 pm

    compre un tiempo compartido bajo una presion muy fuerte de los vendedores en 2009, pague el 2010, pero desde hace 8 meses mi situacion económica no me permite realizar los pagos, ¿puedo cancelar el contrato y obtener algún reembolso de lo que ya pagué?

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