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Royal Holiday Timeshare Complaints

Royal Holiday Timeshare

Royal Holiday Timeshare Complaints
  Legal Name:
Royal Experience SA de CV.
  Resort sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
  Resort collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
  Rental Companies:
International Leisure Group, Royal Holiday International Marketing.
Hotel Representatives:
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo

Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of  members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.

One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.

Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived,  The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.

Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.

Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.

Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.

Royal Holiday Phone Number
(55)5627-8800

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Read what other timeshare scam victims say:
288 Complaints
  • BrittanyDecember 13, 2014, 6:39 pm

    I have not heard from them in 4 years. What makes this even worse is I have been deployed overseas for a Couple of years and not an email or anything. I wish I Could get MY money back.

  • PabloDecember 8, 2014, 5:20 pm

    te bajan la luna y las estrellas pero al final no te dan NADA, no merece la pena estar perdiendo el tiempo y el dinero con este resort, mucho cuidado

  • AlfredoDecember 3, 2014, 3:49 pm

    Estoy de acuerdo que uno firma de buena fe, sin embargo no se como nuestro gobierno permite este tipo de fraudes y no hace nada. Lamentablemente estos defraudadores están coludidos con la PROFECO por que ya fui y solo dicen que uno tiene que cumplir. Afectan al patrimonio violando en todo su principalmente objetivo con el que entran pasen la voz, bueno ni a mi peor enemigo se lo recomendaria

  • SilviaDecember 1, 2014, 5:59 pm

    Me prometieron miles de descuentos y pense que seria una buena idea, sacaria muchos beneficios.. pero al final nada fue lo que esperaba

  • RoseNovember 14, 2014, 9:02 am

    I have no clue how they were out money we hadn't even chosen a date.They suck and I feel scammed not nice people at all!

  • KeithNovember 13, 2014, 9:01 am

    very poor service and very high pressure sales stay away!

  • JessicaNovember 10, 2014, 10:56 am

    they sell a platinum membership which is supposed to give discounts in premium restaurants.Have tried using it in 3 of their listed restaurants so far and their offer has never been accepted.

  • PatriceNovember 3, 2014, 11:37 am

    i would recommend you to stay at a hotel and plan your vacations by yourself, they are thieves

  • FabyOctober 31, 2014, 10:13 am

    Royal Holiday, is one of the most fraudulent resorts, they told me too many things and make me too many promises that, at the end.. they didn't keep!

  • AdamOctober 30, 2014, 2:38 pm

    I went to a timeshare presentation because they offered me some gift certificates and a couple of tours, when i say i wouldnt buy, they turned out to be really upset about it

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