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Royal Holiday Timeshare Complaints

Royal Holiday Timeshare

Royal Holiday Timeshare Complaints
  Legal Name:
Royal Experience SA de CV.
  Resort sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
  Resort collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
  Rental Companies:
International Leisure Group, Royal Holiday International Marketing.
Hotel Representatives:
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo

Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of  members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.

One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.

Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived,  The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.

Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.

Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.

Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.

Royal Holiday Phone Number
(55)5627-8800

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Read what other timeshare scam victims say:
312 Complaints
  • Priscila DuranFebruary 20, 2015, 5:22 pm

    Intente cancelar mi tiempo compartido al cabo de 3 dias de haberlo adquirido, como yo tenia entendido, se tienen 5 dias para cancelarlo y yo estaba dentro del plazo. Resulta que cuando intente hacerlo ellos me dijeron que no tenia ese derecho y que no se reembolsaba absolutamente nada. No puede ser, son unos mentirosos y unos ladrones!

  • Albert GrantFebruary 20, 2015, 4:29 pm

    They scammed me. When you buy a time share and after 4 days try to return it to them, they accept the devolucion and sign my contract copier and said the money will be back to credit card in 5 days and never happened. Now, they said that i have to pay like i'm in contract. What i can do?

  • KarenFebruary 16, 2015, 11:03 pm

    se ha vuelto casi imposible continuar pagando el tiempo compartido y las cuotas de mantenimiento que simplemente continuan subiendo de una manera impresionante.. yo estoy en medio de una crisis y ademas de nunca usarlo, creo que es algo inservible, necesito cancelarlo

  • ShaneFebruary 7, 2015, 6:44 pm

    At the presentation, Royal Holiday tried to sell us a timeshare and in order to do so, they guaranteed the purchase of our old timeshare for 49, 900 USD. They rushed us to sign the paperwork without giving us time to read them. I never knew about the 5 days period of cancellation, actually, THEY never told me!! And now i don't know what to do, because all they told us, was a LIE.

  • Veronica February 5, 2015, 1:17 am

    cuando compre al dia siguiente me percate que no era lo que prometieron y trate de cancelar pero me atendio una licenciada muy grosera y petulante y no me lo permitio, jamas hay disponiblidad y cada año sube mas el mantenimiento, les digo que es el desarrollo del no hay o no se puede

  • ivetteJanuary 31, 2015, 8:09 pm

    hace unos años tuve una experiencia muy mala con ellos, sin ganas d volver a tener contacto con ellos, al principio t ofrecen el cielo y las estrellas, al fin que adquieres algo con ellos solo estan viendo la forma de como quitarte mas dinero , ami hasta la fecha me quedan debiendo muchas promesas que jamas cumplieron , son un asco.

  • Marcelo BurgardtJanuary 30, 2015, 8:04 pm

    Tengo la menbresía de Royal Holiday hace 2 años y nunca puedo usar nada. Me viene una promo de Hotel en Nueva York de 7x5 es decir pagas 5 noches y disfrutas 7, el ahorro total canjeando créditos es solo de U$S 80, a eso si la reserva es antes del 31/01 y se puede usar hasta el 31/05. Por reservar con tanta anticipación me cobran un recargo de U$S 705, esto no lo puedo creer. No veo cual es el beneficio de la membresía Royal Holiday. Estoy indignado con el servicio de esta empresa, siento que fui estafado.

  • Amber WeberJanuary 24, 2015, 6:28 pm

    This is criminal. When you call, I'm given the constant run around. Good luck getting a hold of anyone. Now with annual fees approaching $1000, I just want to walk away; however, before I do, I would like to participate in some sort of government oversight alliance or potentially legal action against them.

  • LaurenJanuary 20, 2015, 9:17 am

    Please, please NOBODY buy a timeshare especially in royal holiday. They are nothing but liar and scam artists. Once they get you that's it. It's a living death sentence. You get tossed around department to department. A few time I booked a hotel (1) one month in advance still when I get there the hotel was not given the payment in form of a credit. So I end up paying for the room myself because I had two children with me at 11 pm cold and raining outside and had to get in a room.

  • MichelleJanuary 20, 2015, 9:06 am

    Tuve un percance, compre un tiempo compartido con este resort, me ofrecieron un paquete muy atractivo y cual fue mi sorpresa llegando al hotel confirmando como ellos me habían pedido no tenían habitación para mi, confíe en su seriedad por pedir tanto requisito, tuve que irme y conseguir otro hotel en medio de la noche

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