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Royal Holiday Timeshare Complaints

Royal Holiday Timeshare

Royal Holiday Timeshare Complaints
  Legal Name:
Royal Experience SA de CV.
  Resort sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
  Resort collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
  Rental Companies:
International Leisure Group, Royal Holiday International Marketing.
Hotel Representatives:
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo

Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of  members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.

One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.

Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived,  The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.

Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.

Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.

Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.

Royal Holiday Phone Number
(55)5627-8800

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Read what other timeshare scam victims say:
234 Complaints
  • jesusApril 22, 2014, 3:53 pm

    Dejen de pagar esa basura, amparence, ellos no tienen contratos de adhesion amparados por profeco, son un fraude, yo deje de pagar, lo unico que hacen es enviar correos jodiendo de los cobros, ni siquiera tienen los huevos para llamrte o hacer una cita con su area legal y tus abogados, les propongo unirnos y demandar a esta empresa todos juntos, que nos regresen nuestro dinero y que nos cancelen y regresen los pagares.

  • RamonApril 17, 2014, 2:19 pm

    segun me habian hecho descuentos por la compra del tiempo compartido, y no es verdad, nunca recibi nada, ademas de tener que pagar mensualmente algo que no uso

  • JosephApril 13, 2014, 8:32 pm

    royal holiday el peor servicio, tengo años teniendo problemas para usar mis semanas, me gustaria porfin cancelar mi tiempo compartido con ellos y deshacerme de tantos problemas

  • MarsyMarzo 27, 2014, 4:31 pm

    Desde un inicio se manejan con mentiras, te obligan a escuchar las promociones y te amenazan con hacerte cobros extras x no concluir la sesión, en especial firmar documentos ke se amparan con profeco. Y profeco, donde está
    .

  • MARITNMarzo 24, 2014, 11:41 am

    ES UN AUTÉNTICO ROBO, CANCELEN LOS QUE AÚN PUEDAN HACERLO, TE PROMETEN TARIFAS BAJAS LAS CUALES NUNCA ESTÁN DISPONIBLES, SI COMPRAS UNA MEMBRESIA BÁSICA TE PRESIONAN CON BENEFICIOS PARA QUE COMPRES UNA MÁS CARA, AL PRINCIPIO TE PROMETEN MUCHOS BENEFICIOS Y CUANDO HABLAS PARA OCUPARLOS TE DICEN QUE NO ESTÁN DISPONIBLES, EN CONCLUSIÓN SON UN FRAUDE, UNA BOLA DE MENTIROSOS Y ESTAFADORES, AFORTUNADAMENTE SÓLO LES REGALÁ UNA MEMBRESIA DE LUNAMIELEROS QUE COSTÓ EN AQUEL TIEMPO UNOS 3,000 USD, PERO NUNCA PUDE DISFRUTAR UN PAQUETE, YA QUE EN LAS AGENCIAS DE VIAJES CONVENCIONALES ME OFRECÍAN MEJOR PRECIO, SIN NECESIDAD DE COMPRA DE MEMBRESIAS.

  • Roberto DuranMarzo 11, 2014, 4:27 pm

    Priviledge? Solo es un robo ,los hoteles en europa son un asco y el unico bueno es carisimo con puntos y te sale mejor reservarlo por tu cuenta jajaja seguramente Eric trabaja para estos rateros , no te quemes en recomendar esta pesadilla

  • EricMarzo 10, 2014, 10:57 am

    Pues, yo afortunadamente no he tenido una sola queja, incluso lo utilice en europa y todo me fue perfecto, los hoteles en mexico por lo menos en cancun y cozumel de lo mejor, asi como tambien sus instalaciones... afortunadamente yo supe negociar y saque 2 certificados priviledge que me dan gratis el uso de sus instalaciones por 13 años. ejemplo. reserve 3 habitaciones junior suite y con una minima diferencia en puntos saque la suite presidencial... si sabes manejarlo lo pasas bien y muy economico.

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