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Royal Holiday Timeshare Complaints

Royal Holiday Timeshare

Royal Holiday Timeshare Complaints
  Legal Name:
Royal Experience SA de CV.
  Resort sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
  Resort collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
  Rental Companies:
International Leisure Group, Royal Holiday International Marketing.
Hotel Representatives:
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo

Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of  members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.

One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.

Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived,  The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.

Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.

Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.

Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.

Royal Holiday Phone Number

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Read what other timeshare scam victims say:
328 Complaints
  • Rafiela SobalvarroApril 22, 2015, 12:07 pm

    Sumandome a los comentarios negativos del Hotel Royal y sus famosas membresias fraudulentas .Queremos compartir con el mundo entero, que su descaro y abarisia es tan grande.Que me estan amenasando con ipotecarme la casa si canselo la menbrecia, he estado pagando $ 2.5500.00 pesos mensuales por 18/ años y la usamos una semana al año + cada ves que famos nos cobran $ 40.00 cuarenta dolares por dia para la comid ahora me quieren aser un juicio porque cancele..k. locura pero si me quitan la tranquilidad de mi vida.

  • JulietaApril 13, 2015, 3:04 am

    yo no se porque piensan que royal holiday es lo mejor es viejo, sin renovarse, sus cuartos hiper antiguos que huelen a neftalina de lo viejos que estan,tiene los muebles de cuando abrieron jejeje muy mala experiencia, no lo recomiendo para nada!! cuidado con ellos

  • AmyApril 8, 2015, 5:20 pm

    Rooms were nice but cleanliness wasn't at all. Our bed got changed once and that was the night before we left...very pointless!!! The maid seem to do what was the basic cleaning like changing towels etc and I think our room got swept twice in our stay. Another thing that makes your vacation terrible: timeshare presentations! They are a really hedeache. I would never stay there again

  • MARCELO CARRUSCAApril 6, 2015, 2:25 pm


  • miguel lambertMarzo 31, 2015, 8:42 am

    Gracias por sus comentarios, me ofrecieron y me ilustraron las mil maravillas , pero me pareció todo tan sospechoso son un grupo de estafadores dentro de la ley o sea estafan a la gente pero todo dentro de lo legal, tu firmas y estas condenado a pagar , gracias a Dios que no firme....son unos charlatanes.....

  • JulietaMarzo 30, 2015, 4:40 pm

    me muero de coraje!!! este es el peor resort de todos, cuando recien fuimos a la presentacion nos trataron como reyes, pero una vez caimos en su trampa y en su maldita estafa, hasta parecia que les molestaba que hicieramos uso de nuestro tiempo compartido porque nos trataban horrible, ademas el cuarto sucio, y si les deciamos algo, nos hacian mala cara!!! que horror!!!

  • Edu LavinMarzo 30, 2015, 10:33 am

    my husband and i we acquire a timeshare here, were very happy, we enjoy a lot our space, with the pass of the years for personal reasons we couldnt pay the maintenance fees for about 2 months, only 2 months,by consequence the offices of our timeshare started to press us saying that if we dont pay at time our timeshare would be transfered to a juridical ways , losing all our investment and another bad things..so we decide to cancel it.

  • JamesMarzo 30, 2015, 3:04 am

    We have the absolute legal right to seek assistance, they are accustomed to taking advantage of unsuspecting consumers and we are just trying to level the playing field and get someone who know what they're talking about.

  • DanielMarzo 24, 2015, 3:33 am

    When I tried to reserve a vacation I discovered that I have to wait 40-45 days before I reserve a vacation to see if any hotel has a vacancy and then I can go. Meaning that if I want to go for ex. to Cancun I have to wait until there is any vacancy and I can't find then the expiration date end and I can't go any more. Also when you are working you can't take vacation whenever you want.

  • Paola GtzMarzo 16, 2015, 12:22 pm

    de verdad que esta gente ya no sabe como seguir sacandole dinero a uno, si de por si el tiempo compartido no es nada baratito, cada año el mantenimiento aumenta y aumenta demasiado, a mi la verdad que ya se me acabo la ilusion de conservar esto tan inutil

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