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Royal Holiday Timeshare Complaints

Royal Holiday Timeshare

Royal Holiday Timeshare Complaints
  Legal Name:
Royal Experience SA de CV.
  Resort sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
  Resort collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
  Rental Companies:
International Leisure Group, Royal Holiday International Marketing.
Hotel Representatives:
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo

Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of  members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.

One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.

Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived,  The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.

Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.

Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.

Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.

Royal Holiday Phone Number
(55)5627-8800

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Read what other timeshare scam victims say:
254 Complaints
  • iri santorJuly 11, 2014, 12:40 pm

    fui victima de esta gran estafa que es Royal Holiday. Me ofrecieron innumerables descuentos , prometieron que tendria los mejores vacaciones y hace 5 años que estoy sufriendo cada vez que decido tomar mis descanso ya que nunca hay lugar en los destinos que elijo. Ademas me regalaron certificados privilleges que cuando quise utilizarlos me piden que active el certificado pagando U$ 1150. Necesito ayuda para poder sacarme de encima este contrato,. ya perdi mucho dinero y no quiero seguir pagando la expensas anuales x 25 años mas. Alguien me puede decir como puedo recindir del contrato?

  • AlfonsoJuly 9, 2014, 2:00 pm

    mi consejo es que nunca crean en nada de lo que les dicen, si algun dia van a alguna presentacion por los regalos, vayan con la cabeza bien cerrada!

  • CarolynJuly 8, 2014, 1:48 pm

    Do not get caught in this scam! It's a well played game. Do not get caught in it.

  • CarolynJuly 8, 2014, 1:48 pm

    Do not get caught in this scam! It's a well played game. Do not get caught in it.

  • RubenJune 30, 2014, 8:41 am

    hasta ahora me entere que tenia derecho a mis 5 dias para cancelar , de haber sabido en su momento no habria estado en tantos problemas

  • ANGELICA TAMAYOJune 19, 2014, 10:31 am

    ADQUIRI UN TIEMPO COMPARTIDO CON ROYAL HOLIDAY PORQUE EN EL MOMENTO EN QUE ME EXPLICARON ME PARECIO MUY ATRACTIVO, PERO YA NO LO QUIERO PUESTO QUE ES UN GASTO QUE NO CREO PODER SUSTENTAR, ESTOY DENTRO DEL TERMINO DE LOS CINCO DIAS PARA CANCELARLO PERO AL MOMENTO DE PRESENTAR MI ESCRITO PARA SOLICITAR LA CANCELACION DE CONTRATO Y REEMBOLSO, EL PERSONAL DE ESTA EMPRESA CON SEDE EN CROWN PACIFIC HUATULCO, OAXACA NO ME QUIERE RECIBIR EL ESCRITO ALEGAN UNA CLAUSA QUE POR SER UNA MEMBRESIA PROMOCIONAL NO SE ACEPTAN CANCELACIONES.
    PERO SE NIEGAN A RECIBIR EL ESCRITO, NECESITO AYUDA MI TERMINO VENCE MAÑANA.

  • VictoriaJune 12, 2014, 12:52 pm

    El año pasado mi madre y yo fuimos victimas de las mentiras de estos individuos, nos hicieron degradar un tiempo compartido que era para 6 personas en un cuarto hotelero

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