Home » Resort Black list » Royal Holiday Timeshare Complaints

Royal Holiday Timeshare Complaints

Royal Holiday Timeshare

Royal Holiday Timeshare Complaints
  Legal Name:
Royal Experience SA de CV.
  Resort sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
  Resort collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
  Rental Companies:
International Leisure Group, Royal Holiday International Marketing.
Hotel Representatives:
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo

Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of  members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.

One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.

Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived,  The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.

Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.

Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.

Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.

Royal Holiday Phone Number
(55)5627-8800

Leave your comment below and share this post on Twitter and Facebook if you like.

Write your complaint
Read what other timeshare scam victims say:
301 Complaints
  • Amber WeberJanuary 24, 2015, 6:28 pm

    This is criminal. When you call, I'm given the constant run around. Good luck getting a hold of anyone. Now with annual fees approaching $1000, I just want to walk away; however, before I do, I would like to participate in some sort of government oversight alliance or potentially legal action against them.

  • LaurenJanuary 20, 2015, 9:17 am

    Please, please NOBODY buy a timeshare especially in royal holiday. They are nothing but liar and scam artists. Once they get you that's it. It's a living death sentence. You get tossed around department to department. A few time I booked a hotel (1) one month in advance still when I get there the hotel was not given the payment in form of a credit. So I end up paying for the room myself because I had two children with me at 11 pm cold and raining outside and had to get in a room.

  • MichelleJanuary 20, 2015, 9:06 am

    Tuve un percance, compre un tiempo compartido con este resort, me ofrecieron un paquete muy atractivo y cual fue mi sorpresa llegando al hotel confirmando como ellos me habían pedido no tenían habitación para mi, confíe en su seriedad por pedir tanto requisito, tuve que irme y conseguir otro hotel en medio de la noche

  • GinaJanuary 16, 2015, 2:40 pm

    Alguien sabe pomo puedo deshacerme de la membresía, mal servicio carísima y a parte no la utilizo

  • lorena Espinosa telleríaJanuary 12, 2015, 8:18 am

    NO QUIEREN REPONERME MIS CREDITOS VACACIONALES SIENDO QUE ME DEJARON SIN HOTEL RESERVADO CON TODA MI FAMILIA EN PLENO 24 DE DIC EN ORLANDO . EL HOTEL ESTABA CERRADO POR NAVIDAD CON UN LETRERO EN LA PUERTA AVISANDO ESTO. ROYAL HOLIDAY NUNCA ADVIRTIÓ Y A LAS 12PM TUVIMOS QUE BUSCAR A DONDE IRNOS DESFASANDO NUESTRO PRESUPUESTO Y GRACIAS A QUE EL TAXISTA SE PERCATÓ Y NO NOS DEJÓ EN PLENA CALLE CON MALETAS .NUNCA ME CONTESTARON EN ROYAL Y AL HOTEL QUE FUIMOS NOS CONDICIONARON 3 NOCHES PUES NOS DIERON LA RESERVA POR NUESTRA SITUACIÓN ESPECIAL. ES UNA EXPERIENCIA HORRIBLE Y LA TIPA QUE ME ATENDIÓ ENCARGADA DEL ÁREA SE PUSO MUY ALTANERA Y DE PLANO NO ME QUIEREN RECUPERAR NADA.

  • Irma Amalia Méndez CastrejónJanuary 7, 2015, 4:47 pm

    Haber comprado la membresía Royal Holiday, ha sido una de las peores decisiones de mi vida. Mientras quieren tu dinero son amables, pero la realidad es que nunca hay disponibilidad, solo se trata de sacarte el dinero y es un completo fraude. Pagas por servicios que no recibes, y eso aquí y en China, se llama robar. Jamas vayan a caer en ese "juego". Por favor autoridades, hagan algo al respecto para meter en cintura a compañías como esta.

  • Dario freerJanuary 7, 2015, 12:08 am

    Some friends of mine actually had big complaints wi this resort, at first they behaved very well , but passed a few months they start to bother them with some extra taxes of maintenance and another extra fees, the problem is that those fees are very high, they are fighting for with the resort because at date they have resolve nothing, so please dont trust in this resort

  • EdwardJanuary 5, 2015, 10:34 pm

    Thank you ofr your help and advice, which I have been appreciated. I wish the best luck and much success to all the other visitors to your website. You perform a useful service to all of us, and thank you.

  • FelipeJanuary 5, 2015, 9:37 pm

    el servicio de este resort es pesimo.. jamas pudimos dormir durante la tarde, hablamos varias veces para reclamarles y les valio. Estuvieron hable y hable a mi cuarto para darnos regalos supuestamente por ir a visitar todas las intalaciones. Nos echaron mentiras y al final nos querian vender TIEMPO COMPARTIDOS.

  • jesus alejandroJanuary 5, 2015, 9:33 pm

    Les firme y inmediatamente me senti robado pues una vez que firme me dijeron que tenia que pagar alimentos en costo de dolar son unos tranzas

Share your timeshare experience Your E-mail and phone number will not be displayed
captchaChange Code
Recomended for you
Should Mexican Timeshare Solutions help you today?

Our work is based on a Contingency Basis: NO RESULTS, NO PAY.

Contact us now: 888 275 3595