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Royal Holiday Timeshare Complaints

Royal Holiday Timeshare

Royal Holiday Timeshare Complaints
  Legal Name:
Royal Experience SA de CV.
  Resort sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
  Resort collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
  Rental Companies:
International Leisure Group, Royal Holiday International Marketing.
Hotel Representatives:
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo

Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of  members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.

One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.

Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived,  The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.

Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.

Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.

Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.

Royal Holiday Phone Number
(55)5627-8800

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Read what other timeshare scam victims say:
264 Complaints
  • Pablo LariosAugust 27, 2014, 7:16 pm


    FRAUDE FRAUDE FRAUDE FRAUDE FRAUDE, los "hoteles estan del asco, te cobran all inclusive por persona por noche 60usd y además pagas mantenimiento en dólares por. 760 usd al año y es obligatorio de pagar por 30 años quisiera tener un enemigo para recomendarle esta basura

  • ERENDIRA ALEJANDRE August 27, 2014, 1:06 pm

    ES PÉSIMO SERVICIO, ES UN FRAUDE DICEN QUE TE HARÁN LA RESERVACIÓN Y DESPUÉS SUSPENDEN EL SERVICIO Y NO REEMBOLSAN EL EFECTIVO.

  • EmmaAugust 26, 2014, 1:10 pm

    Bunch of lies told to us! Worst money mistake we have ever made!

  • SaulAugust 25, 2014, 1:01 am

    Do not even waste your time and sit through a timeshare presentations

  • RonaldAugust 16, 2014, 9:16 am

    We were informed that this was an investment (the main, main reason for purchasing) and was told it could be easily rented or sold for double to triple the value, of course all was a lie.

  • GeorgeAugust 1, 2014, 12:41 pm

    we were offer that we could use our membership at any time and it will include airfare, activities, rental cars and a lot of more things, well let me tell you that we tried to use the membership and SURPRISE!! we had to reserve at least 90 days in advance...

  • ALBERTO VAZQUEZJuly 31, 2014, 11:08 am

    por poco cometemos el error , ellos operan de la siguiente manera se instalan en hoteles ,contratan personas bien vestidos y con mucha facilidad de palabra , pero lo mas importante cuando llegas al hotel y no hay habitaciones disponibles ellos aprovechas y te dices que ellos tienen una de un cliente que no llego , ese es el gancho , claro te la rentan mas caro de lo normal y te ofrecen el desayuno gratis y hay empieza la historia quieren que contrates un paquete, etc. etc. hay que tener mucho cuidado .

  • Julia Estela de la Paz Garcia CumplidoJuly 29, 2014, 5:58 pm

    Los se royal holiday son aparte de fraudulentos uno groseros prepotentes. .. salí a puerto vallarta y me abordaron estos tipos..... Después de cuatro horas de decirles que no y que me sentía acosada por ellos me dijeron que los hacia perder su tiempo y que le hiban a cobrar al que me invito. Todo esto para hacerme sentir mal... deberia existir una ley contra el acoso porque eso es.lo que estos tipos hacen. saludos!

  • Juan reyesJuly 25, 2014, 5:09 pm

    Es verdad Royal Holiday es un fraude te vende engañandote diciendo que han adquirido un hotel que está en remodelación llevándote a unas habitaciones bonitas y únicas que sólo son de exhibición , las televisiones son tan antiguas que ni regalas tendrías una , el servicio en general es pésimo al igual que la comida. NO COMPREN NO SE DEJEN ENGAÑAR

  • ricardoJuly 22, 2014, 2:40 pm

    No tengo nada diferente que decir... afortunadamente solo me pudieron engañar con la compra de un paquete de certificados de 3 años... los cuales ahora resulta estan desactivados y cuando los quiero activar cuestan mas caro que lo que pague al inicio... incluso fui a sus oficinas en insurgentes sur en el df y el propio empleado me dice que es mas barato comprar un viaje en viajes Palacio que con mis puntos activandolos.... en fin es increible que teniendo tantas quejas la profeco solo vea y no haga nada al respecto y aqui pura gente que fuimos engañados por un regalito que nos termino costando bien caro....
    En fin viva mexico y este gobierno que permite robar libremente a empresas como esta.,..
    Saludos.

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