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Royal Elite Sandos Resorts Timeshare Complaints

Royal Elite, Royal Elite Playacar, Royal Elite Caracol, Royal Elite Sandos, Royal Elite Exchanges

Royal Elite Sandos Resorts Timeshare Complaints
  Legal Name:
Sandos International S.A. de C.V
  Resort sales locations
Playa del Carmen, Caracol
  Resort collections
Monterrey Financial
  Rental Companies:
Royal Elite Exchanges, Elite Equity Transfers, Premium Timeshare Depot, Sierra Rentals and Resale’s
Hotel Representatives:
Alvin Hawkins, Joshua Michelson, Raul Martinez, Richard Quinones, Neil Cooper

Common Complaints:

  • Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees.
  • Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite.
  • Salesperson offers extra weeks to clients for rental purposes. They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership.
  • Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket.

Reservations department
email:         reservas@royalelite.com
Mexico:  01 800 674 4444
Canada, Usa:           1 866 384 7793 Ext.3204 y 3205

Customer Service
email:             customerservice@royalelite.com
Mexico:   01 800 674 4444
Canada, Usa:           1 866 384 7793


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Read what other timeshare scam victims say:
214 Complaints
  • chris January 12, 2015, 11:31 pm

    Nobody told me what happens if i want to cancel my timeshare, actually this guys are totally a fraud, such a shame, at first the salespeople promise me a lot of free stuff and a "big" discount if i acquire some timeshare months, so i say why not? the uglly true is that never is available , this complaints are only a few , another problem is the maintenance , total nightmare , avoid timeshares pls

  • MarianaJanuary 5, 2015, 9:37 pm

    Comida deplorable, servicio selectivo, instalaciones obsoletas; en general, "jamás volver". Hay que corromper a los de "atención a cliente" para conseguir lugar en un resturant.

  • TyroneJanuary 5, 2015, 8:46 am

    I think we time share owners who are unsatisfied, and have paid the mortgage in full, and want out, should be able to get out simply by giving it back to the resort. However, as of now- this is impossible. Once they got you- it so hard to get out should your situation change. I cannot even sell mine for 1000 on craigslist!

  • AlessandroDecember 29, 2014, 9:53 am

    I was promised that they could sell my timeshare in a matter of days. It was obviously a lie!

  • Luis AngelDecember 23, 2014, 6:43 am

    nisiquiera acepten ir a las presentaciones por los regalos gratis.. porque intentaran todo el dia entero venderte semanas

  • PatriceDecember 13, 2014, 6:40 pm

    This company could care less about you once you give them your money. I advise against anyone using them to "sell" your timeshare. If only we could get back the money we so willingly, so foolishly gave them...

  • GuadalupeDecember 8, 2014, 5:23 pm

    hacen y dicen todo lo que se les ocurra para robarte mas y mas dinero, no tienen verguenza

  • SabrinaDecember 1, 2014, 6:02 pm

    El servicio es pesimo, no inviertan ni un peso es este hotel

  • Thomas SpoonNovember 24, 2014, 6:20 pm

    We left the resort with our tails between our legs. Total SCAM. Beware everyone of the membership people.

  • OliviaNovember 14, 2014, 9:02 am

    nobody at that resort was ever going to understand the word "NO".

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