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Royal Elite Sandos Resorts Timeshare Complaints

Royal Elite, Royal Elite Playacar, Royal Elite Caracol, Royal Elite Sandos, Royal Elite Exchanges

Royal Elite Sandos Resorts Timeshare Complaints
  Legal Name:
Sandos International S.A. de C.V
  Resort sales locations
Playa del Carmen, Caracol
  Resort collections
Monterrey Financial
  Rental Companies:
Royal Elite Exchanges, Elite Equity Transfers, Premium Timeshare Depot, Sierra Rentals and Resale’s
Hotel Representatives:
Alvin Hawkins, Joshua Michelson, Raul Martinez, Richard Quinones, Neil Cooper

Common Complaints:

  • Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees.
  • Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite.
  • Salesperson offers extra weeks to clients for rental purposes. They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership.
  • Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket.

Reservations department
email:         reservas@royalelite.com
Mexico:  01 800 674 4444
Canada, Usa:           1 866 384 7793 Ext.3204 y 3205

Customer Service
email:             customerservice@royalelite.com
Mexico:   01 800 674 4444
Canada, Usa:           1 866 384 7793


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Read what other timeshare scam victims say:
195 Complaints
  • CamilaSeptember 21, 2014, 7:37 pm

    Pagamos las vacaciones mas caras de nuestras vidas, perdimos mucho el dinero con esta empresa por un tiempo compartido que nunca pudimos usar

  • JORGE ANASTASIOSeptember 17, 2014, 10:37 am

    Estoy interesado en sus servicios y me gustaría conocer los términos ya que requiero cancelar un paquete de viajes que tengo con Royal Elite el cual es un completo fraude en todos los aspectos.

  • RickSeptember 14, 2014, 1:49 pm

    YES THESE PEOPLE ARE VERY VERY BAD! DON'T BUY ANYTHING PLEASE! WE DID THAT TOO. IT IS A SCAM!!!

  • FelipeSeptember 14, 2014, 1:44 pm

    Alguien que nos oriente como cancelar por favor.....

  • DavidSeptember 7, 2014, 8:33 pm

    ES UN AUTÉNTICO ROBO, CANCELEN LOS QUE AÚN PUEDAN HACERLO, TE PROMETEN TARIFAS BAJAS LAS CUALES NUNCA ESTÁN DISPONIBLES

  • RandyAugust 26, 2014, 1:11 pm

    Be careful and NEVER make a decision the same day!! 

  • JonasAugust 25, 2014, 1:02 am

    I ended up purchasing their timeshare because the salespersonel guaranteed that they would trade my timeshare and pay the difference but it was a big fat lie they didn,t trade me anything i am now the proud owner of two timeshares what a scam

  • CharlesAugust 18, 2014, 3:56 pm

    My wife and I were also scammed with a Royal Elite timeshare in Playa del Carmen last August. They promise you everything and deliver NOTHING! We were sucked in by their promise to get us a balcony for an inside cabin rate. We do alot of cruising and thought-Wow this is really a great deal. However, it turned out to be more of a great rip off since everything they told us was a lie. Fortunately we only joined the club and NOT buy the Royal Elite timeshare membership. That was enough though. $2,000 down t he drain. They gave us 4 of those worthless vouchers for Sandos resorts which are also worthless. That HSI exchange is suppose to sell the vouchers for you at at least $500 is also abunch of bull. Please don't fall for anything that has Royal Elite's name on it. I'm in the process of calling the BBB and seeing what they can do. Possibly the attorney General also!!!!!!!!

  • JamieAugust 16, 2014, 9:16 am

    They're liars!!! I can't keep wasting my money with these people!! please help me!!

  • BruceAugust 1, 2014, 12:41 pm

    Lies, lies, lies...Blessed that we never have to go there again

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