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Royal Elite Sandos Resorts Timeshare Complaints

Royal Elite, Royal Elite Playacar, Royal Elite Caracol, Royal Elite Sandos, Royal Elite Exchanges

Royal Elite Sandos Resorts Timeshare Complaints
  Legal Name:
Sandos International S.A. de C.V
  Resort sales locations
Playa del Carmen, Caracol
  Resort collections
Monterrey Financial
  Rental Companies:
Royal Elite Exchanges, Elite Equity Transfers, Premium Timeshare Depot, Sierra Rentals and Resale’s
Hotel Representatives:
Alvin Hawkins, Joshua Michelson, Raul Martinez, Richard Quinones, Neil Cooper

Common Complaints:

  • Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees.
  • Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite.
  • Salesperson offers extra weeks to clients for rental purposes. They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership.
  • Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket.

Reservations department
email:         reservas@royalelite.com
Mexico:  01 800 674 4444
Canada, Usa:           1 866 384 7793 Ext.3204 y 3205

Customer Service
email:             customerservice@royalelite.com
Mexico:   01 800 674 4444
Canada, Usa:           1 866 384 7793


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Read what other timeshare scam victims say:
205 Complaints
  • OliviaNovember 14, 2014, 9:02 am

    nobody at that resort was ever going to understand the word "NO".

  • TheresaNovember 13, 2014, 9:02 am

    We were invited to go to the resort and hear a sales presentation.We were told if we did this we would receive a free 7 day cruise. They gave us nothing!

  • TheresaNovember 13, 2014, 9:02 am

    We were invited to go to the resort and hear a sales presentation.We were told if we did this we would receive a free 7 day cruise. They gave us nothing!

  • SharonNovember 10, 2014, 11:00 am

    But unit is looking shoddy: peeling wallpaper (especially in shower area), cobwebs, cracked floor tiles, an unrepaired gouge in the wall in the kitchen, pots with loose/wiggling handles. Also the WIFI signal is absolutely horrible

  • Joe HardmanNovember 3, 2014, 11:43 am

    i'm a little bit worried now, i just purchase my timeshare and i think i've been scammed! please help!

  • VeniceOctober 31, 2014, 10:17 am

    i'm desperate to cancel my timeshare, i can't pay them anymore, specially when i know i've been robbed

  • WalterOctober 30, 2014, 2:39 pm

    everything was ok, until next years maintenance fees, i realize that nowadays i have 2 timeshare contracts, im really mad about it

  • DaisyOctober 15, 2014, 9:04 pm

    Personally, I never have owned a timeshare, and I never would, but that is my choice.

  • DavidOctober 9, 2014, 7:17 pm

    You have every right to leave when you want. You don't need to stay hearing lies and wasting your time

  • PeterSeptember 30, 2014, 6:39 pm

    They are no different than a criminal pointing a gun at you.

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