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El cid Resort Timeshare Complaints

El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozumel, El Cid Marina Cancun.

El cid Resort Timeshare Complaints
  Legal Name:
El Cid Vacation Club S.A. de C.V.
  Resort sales locations
Mazatlan, Cancun, Cozumel.
  Resort collections
Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
  Rental Companies:
Phoenix Vacation Property Management, Platinum Exchange Services Corp.
Hotel Representatives:
Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas

Common Complaints:

  • Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc.
  • Salespeople claim that the points have more value than they actually do for exchange purposes.
  •  Clients are sent the full contract on a CD to their home address. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law.
  • Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. This never happens.

El Cid Resorts Mazatlán
Toll Free
01 800 716 98 00

Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
Toll Free
01 800 003 62 92
011 52 (998) 872 8999

El Cid la Ceiba Hotel de Playa
Toll Free
01 800 670 32 77
011-52 (987) 872 08 44

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Read what other timeshare scam victims say:
224 Complaints
  • PedroSeptember 7, 2014, 8:33 pm

    Desde un inicio se manejan con mentiras, te obligan a escuchar las promociones y te amenazan con hacerte cobros extras por no concluir la sesión

  • NathanAugust 26, 2014, 1:10 pm

    Just like all of the other complaints the tactics are the same and we were pressured as well.

  • JoeAugust 25, 2014, 1:02 am

    We have been screwed so many times trying to get our timeshare sold. I would like to get in touch with you to see if you can help.

  • LindaAugust 16, 2014, 9:16 am

    I am currently unemployed and am unable to continue to pay. what should I do?

  • CrystalAugust 1, 2014, 12:41 pm

    I will not stop until I get my money back and I will post my experience in every page on line

  • Josefa Hernández ClementeJuly 31, 2014, 3:34 am

    Yo también me dejé convencer, lo tomé en abril de este año y mis derechos empiezan hasta Octubre , firmé el contrato y ahora no puedo pagarlo porque es en dólares, no se como hacer para cancelarlo sin dañarme económicamente.


    Pues igual a mi me engañaron con miles de promesas falsas y no cumplen nada de lo que prometen.
    Yo lo pague de contado y ahora no se que hacer con el, cuando necesito reservar no hay cupo. nunca

  • El ZorroJuly 20, 2014, 6:59 pm

    Went to a presentation in Cancun based on a promise that I will get my car rental fee back , a free breakfast, and my 20 dollar deposit back, if I go and "see the hotel". So here are the facts. I got a free breakfast and it was good, except I was eating it with a sales guy sitting next to me. Then I did have to attend 3 hour tour which was telling me that this is a 5 star place, but I could tell it was at best 3 start establishment. Then the pressure started in a presentation room with very loud music and the sales guy yelling how great they are. We said we are not interested, but they would not take no for an answer. I was then visited by a supervisor that looked more like an enforcer and he kept asking why aren't we going to go for the deal (which was outrageous, they wanted 5K up front, and more money every month). After we said no again, we got a "developer" representative, and again we said no. Each person we saw was ruder to us, and abrupt and very unpleasant. Finally they said
    “get out of here, go get your money”. And then I was sent to 3 different people and I DID get my money that was promised, but let me tell you right now it was definitely, definitely not worth the hustle. Please avoid the '"free breakfast and money back" tricks, you will end up with a ruined day, and it will make you upset.

  • MarielenaJuly 9, 2014, 2:12 pm

    siempre me ofrecen miles de cosas para que compre cada que me hospedo ahi, por suerte he aprendido a decir NO

  • LindaJuly 8, 2014, 1:49 pm

    I went to a timeshare sales presentation because they offered me some gifts, but trust me no gifts are worth the pressure

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