The Reef Playacar Resort & Spa Timeshare Complaints
The Reef Playacar Resort & Spa
- Legal Name:
- Inmobiliaria Kasamarina S.A. de C.V.
- Resort sales locations
- Playa del Carmen
- Rental Companies:
- Elite Guest Circle & Strategic Marketing Solutions
Common Complaints:
- the 5 days period to cancel is never mentioned in the presentations, they also state that "Saturday" in Mexico is a "business day" which is not. The 5 days period to cancel is a legal right which cannot be waived.
- The sales people promise to “trade-in” timeshares as part of their sales tactics. the sales man refers you to a resell or rental company for the sale or rental of your previously or new timeshare to paid off your new purchase. At the end, the resale and/or rental company does nothing for you, the client are stuck with your two or more timeshares.
- they promise no further fee besides the "All-Inclusive". but the special assessment fee keeps going up and up every month for unknown reasons.
The reef phone:
Phone: +52 98 48 73 41 20
Fax: +52 98 48 73 20 01
Toll free number
USA : 1 866 384 3656
Mexico : 01 800 714 0220
We recently booked as well. It did sound too good to be true but the sales rep made it seem so logical. Their reasoning was they want to avoid paying tax as a hotel which is like 30% or so. If they are able to rent out from owners instead, they avoid the high tax. We have only got one phone call and one email from GDS which is the the company that is responsible for renting out our two weeks and we were promised yearly income of $4000. We are skeptical now from reading this. Has anyone been sucessful in getting their money back or are happy with them???
Someone mentioned that maybe Profeco can help within the first year. Can you provide more information on that?
Feeling very sick by this all. We were scammed as well. Now a year on we have not received anything and paid a lot. We just received an email from RMS saying they no longer work with the Reef and to stop calling. Is there any legal action we can take to get money back this far along? Feeling so sad.
This is a total scam. They will tell you that you are buying a resale and because of that you do not have a 5 day cancellation period. This is totally false. They will not give you an address of RMS. You are dealing with three companies. RMS, The Reef, and Royal Diamond Resorts. You sign different documents for all three companies. Each companiy can then try to enforce the document you signed. Profeco will help if you try to get out of the contract within one year..
Horrible experience and now BOA is saying it isn't fraud because we gave them the cc number. Unfortunately like many of you buying the "Reef Club" we were promised they'd sell our other two timeshares and we'd owe nothing out of pocket and RMS would market our weeks in 2012, that never happened either. Then they told us we couldn't come back till 2014 and we had a yearly contract that never got put into the system. We lost $20,000 and if we do end up having to keep them, I'll have to buy the interval international because I'd never want to go back there. They are total liars and cheats and if I ever go to Playa again, everyone on the plane will get a note of warning about this place.
Argh, just bought in to the deal, whereas you get paid out $2,000 per week for each unused week. Seeing some mixed comments on here. Please e-mail me either way as I am only on Mexico for 2 more days and am feeling very uneasy about this. [E-mail]
So reading this now. Makes me sick. I went to the same sales pitch as l.shaws mother. Was told after I gave them a 3000.00 deposit. I was told they would buy my timeshare and would have the me the balance paid in 180 days after talking to Kevin at rms today. Stating that they have not sold my property and want a 60 day extending period. Kevin is saying that is is my problem and i will have to pay them the money if my other timeshare is not paid. I TOLD HIM TO GIVE ME MY MONEY BACK AND I WANTED MY OLD TIMESHARE BACK. This is the biggest SCAM. I have ever been involved in. I can't even type I am so MAD.