Velas Vallarta Timeshare Complaints
Casa Velas Hotel Boutique, Velas Vallarta Suite Resort & Convention Center, Grand Velas All Suites & Spa Resort Riviera Maya, Grand Velas All Suites & Spa Resort Riviera Nayarit.
- Legal Name:
- Desarrollos Turisticos de la Costa S.A. de C.V., Promotora Turistica Las Velas S.A. de C
- Rental Companies:
- Sierra Rentals and Resales
- Hotel Representatives:
- Cheryl Manaker, Monica Dellagrave
Common Complaints:
- Claim to sell fractional ownerships instead of timeshares, but in reality they are not deeded properties, just contracts for timeshare weeks.
- Salesperson claims that all travel expenses would be a tax write off against the property ownership because it is a fractional ownership.
- Salesperson claims that Sierra will rent out their timeshare weeks for a profit. Sierra charges a listing fee, but then never rents the weeks, and they stop answering the phone.
- Many clients have received calls from Sierra about a year after their purchase stating that they have a buyer for their Velas Vallarta property. They are told that they just need to pay for the title search and taxes into an escrow account and then they money from the buyer will be released to the seller. The seller wires the money to the escrow company, and then never hears from them again.
- Offer an annuity program where clients are promised to get their full investment back after 25 years if they pay an extra 5-7% of the purchase price to Lloydshare, the third party company that organizes the annuity.
Velas Vallarta Phone number:
Reservations: 1-877-418-2859
Agencies (USA & Canadá): 1-888-210-9590
Agencies (México): 01-800-685-2048
Deal with your credit card companies immediately. Register with Profeco, consummer complaints. They will not help you, but this helps your case with the credit card company.
We tried to desolve our contract through PROFECO, and Velas told them they were willing to cancel the contract and refund us all but 30% of our down payment, but PROFECO called during their meeting without notifying us in advance to be available by phone,therefore we weren't. PROFECO said it was too late by the time we called them back to accept their offer, so we waited until the next month's meeting for which they did not show. Therefore PROFECO closed our case and would not answer our emails. I have since emailed and phoned Monica Dellagrave at Velas, who has said for over a year now, that she is willing to cancel our contract, (as per section 10 which states we may cancel within 6 mos. and receive all but 30% back), but she keeps putting us off. Now they are in breech of the contract, and therefore, should refund us 100% of our downpayment
My wife and I are absolutely sick over this timeshare we were pressured into buying through lies and deception during our family vacation . The salesman for Velas Vallarta repeatedly assured us that they would gladly take back the timeshare for whatever was owed on it if we changed our mind for any reason at any time in the future. Having that supposed safetynet was the only reason we went through with it. We of course missed the 5 day rescission period by the time we returned home and studied the details. Now the salesman will not return our calls and the operators insist they never take back timeshares.
Tengo un problema con una compañia llamada Velas Vallarta en Vallarta. Nunca se me explico la clausula de cancelacion y me piden el 40% del valor del contrato ahora que lo quiero cancelar. Pague solo el enganche alrededor de 10 mil pesos. Ahora ya no he pagado y tengo dos mensualidades vencidas.
Purchased a Vila Plus Deluxe from Velas Vallarta. Offered to deal with Dreams to rent and recoup some of our costs. Such never happened, recently approached by Sierra Corporate Sales and Rentals to purchase. After paying fees, they've now disappeared! Interested in selling so that I may enjoy vacations in Mexico without having this situation always on my mind!
We purchased a time share in Velas Vallarta four years ago with the understanding that we could rent them out and make money. We were contacted by Sierra Resorts to sell the timeshares last October . We sent closing costs of $1,800. We filled out a deposit form and was supposed to receive the transfer of funds in January. Now when you call Sierra, the lines are busy and their e-mails are returned.
I got a timeshare that was not what was promised. I sent a certified letter within the five days, they emailed me and said they received the letter but are refusing to cancel the timeshare or return my deposit. What Should I do now?