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Playa del Sol Timeshare Complaints

Playa del Sol Grand, Playa del Sol Costa Sur, Howard Johnson Hotel Puerto Vallarta, Playa del Sol Los Cabos

Playa del Sol Timeshare Complaints
  Legal Name:
Big Window S.A de C.V
  Resort sales locations
Vallarta, Cabo San Lucas
  Rental Companies:
Royal Vacations, Holiday Property Management

Common Issues: Guarantee rentals, resales, guarantee rooms, annuity

Playa del Sol Toll Free Phone number:
01-800-8371-650

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Read what other timeshare scam victims say:
102 Complaints
  • KarenJuly 30, 2012, 11:48 am

    Purchased at playa del sol and haven't received any information in over a month

  • AlexJuly 21, 2012, 10:36 am

    lakewood management co. says they have buyer for timeshare playadelsol property moneys at taylor trust co. but need a binder fee say it is needed because of the property being in mexico can you give me some answers

  • ToniJune 27, 2012, 10:36 am

    I am a supposed owner at play del sol. I paid it off but have only been back once. I threatened legal action when I bought and was Roped in to something I never wanted. HELP!!

  • Lawrence A MiglioreMay 2, 2012, 1:55 pm

    I have sent two certified letters to Playa Del Sol or Bel Air or whomever they call themselves. My wife and I have been requesting to relinquish all ownership and title to the Cabo timeshare we bought in 2007 for $17,000. Both letters have gone unanswered. However the 2012 maintenance bill with late fees continue to come to me. I spoke with the fellow at "Bel Air" and he gave me the number to "Loans & Services". I've tried for days to get through, no one answers!! I haven't used my time share in Cabo for 3 years do to my wife's illness.....now I can't give it away. I refuse to pay the maintenance.

  • Marg PalfyApril 12, 2012, 10:14 am

    Purchased 4 primary + 4 secondary weeks of floating fractional ownership in 2005, a 2 BR lockout - was told I could easily pay for it by renting it out - maintenance fees have nearly doubled, we have received a 'special assessment' fee as well this year, when we want to book we are told there is nothing available. This has been a disaterous experience.

  • LisaApril 12, 2012, 10:14 am

    We have been owners for 3 years and fortunately for us we have dealt with PDS on many occasions and have not had any complaints.  I have yet to be told there is no availability for the week I am requesting.  Accomodations have been fabulous at the Grand and also Los Cabos.  Everyone who has made claims that PDS is a scam may be exaggerating the truth. I find it hard to believe parts of the accusations.  I was surprised with the additional fee they were asking for this year, but mostly because when I got the email, it stated it was due in a week to pay the fee without extra charges.  I called them and they gave me an extra 30 days to pay it.  I feel sorry for the people who have been duped, lied to, are really unhappy with their purchase.  While PDS is a small resort, I feel that for the money that I am charged for my week is great.  I live in the Bay Area of CA and the price of my 1 bedroom for the week is practically cheaper than one day for a beachfront room down in Monterey.  Not everyone feels that PDS is a scam.  I am one of these people.

  • JulieApril 12, 2012, 10:14 am

    We too were conned by Playa Del Sol.  First of all we were told that we were purchasing a Mexican mortgage that would not appear on our US credit report - when in fact they gave us and we signed a US credit card application for the entire purchase.
    Lie
     
    Second, 
    Our salesguy (grant) told us that they were changing their marketing strategy to rent our their members weeks to get new people into the resort.  He told us that they would rent out 6 of our 15 grandweeks at $1,500 in the next 6 months to pay for the timeshare before any interest accrued on the loan.
    Lie - The "Broker" that we signed with (another $500) was not evena broker, did not have a license, had a F rating with the BBB for fraudluent practices.  (Bob Ruddy of My Vacation Brokers beware) Nothing was rented. 
     
    When we contacted PDS the manager was out of town due to a "death in the family" and couldn't get back to us for weeks..... Wouldn't return phone calls, then the salesguy didn't work there anymore.... they couldnt help us blah blah blah.
     
    I am VERY interested in joining a class action lawsuit with other victims. I feel very bad for anyone who is at PDS right now getting thousands of their hard earned dollars stolen.  

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