Valerie

After much research and investigating into the Royal Elite Membership we purchased back in December we have decided we are just not happy with the Membership. We were promised so much and feel so lied to. One of the biggest selling points to us was the ability to take our 3 Studios per year and resell them through Vacation Brokers for a minimum of $500 per studio. Guess what after speaking to about 50 Vacation Brokers nation-wide we come to find out no one will buy these, mainly due to the fact that you can purchase these packages online for half the cost of purchasing these studios and then paying the all-inclusive upgrades. Then we were also told we can donate them, guess what another lie! We can’t donate something that will cost the winners the additional fees. I get that when you win an auction you do not expect to spend and extra thousand or so for the vacation package in addition to the flight would be cheaper to book online. There are hundreds of complains also posted on numerous websites about these same promises. In addition I changed my Credit Card bill and contacted Customer Service several times and it took weeks to get a response. I have to be honest don’t have time to research, and wait for people to respond. What’s happens when I want to book something? I have yet to use services so it should not be a problem, I just want my money back and to be done with this. In addition I was promised 1 All-Inclusive a year and my contract only states 1 All-Inclusive period. Not acceptable, this needs to also be revised. I really can’t believe that your team wasted my entire vacation day and lied to me.

Joe

Spring of 2009 we made the terrible mistake of buying a time share. they made it sound as if we were buying the best investment--pass it on to our children etc. What a joke----also that weeks would be sold and we would get $5000.00 each year around Oct?????? It seems too many partys involved in this scheme.Checked out a vacation for two weeks and it would cost us over $10,000.00. we usually go for under $3000.00 for two people 2 weeks.What did we pay for??? except extra money in their pockets and also at the presentation the seller said- look around do you see anyone unhappy? No but i think everyone is so overwhelmed by their tactics and also embarrassed by having been sucked in that they do not say anything . Like us - we could not tell our friends what we had done.We need help especially my wife who still has problems sleeping at times like when we get another bill??? We have "invested" about $ 18,000.00 US

Carol

Victim of Timeshare scan going on with Sandos Restort in Cancun. They are threatening me that they will send my name to File Collections

Ron

I have found that the promises that we were expressed have been found to be untrue. We can not rent our unused units. Names were give by Sandos and all they were are scams. HSI has been also involved with this marketing scam. Trying to get a response by e-mail from Sandos has proven to be impossible. We have lost thousands of dollars without any benefit. This has proven to be a mistake to get binvollved with Sandos.

darlene jennings

   I purchased 4 weeks of time from Royal Elite and was told I could exchange my weeks through HSI to go somewhere else HSI will not accept my weeks. That was one of the big reason for buying. I was told my all inclusive fees would be no more then 55$ a day accept for holiday not true they go up 116$ a day in high season and I purchase in high season. I was also given a membership for a yatch club that does not exist and a membership to the spa club were any of the guest at the resort can use. I was told these clubs are 4000$ value. When we purchased I was shown a beautiful ocean front studio room when I went the room I had was not even near to what I was shown. I feel I was rip off is there anything I can do to get my money back? 

Cathy

Bought timeshare with Royal Elite/Sandos last February.  There are increasing problems as time goes on.  First, I have never received a membership with the affliate RCI, now in discussion since June 09.  They now say RCI has put a hold? on Sandos and RCI is changing things?  The other affliate HSI, now will not exchange my 3 elite weeks, won't do a cash exchange or bank my unused weeks. 

Royal elite has now stated there are too many problems with HSI and recommend Royaleliteexchanges.com to do exchanges etc. 

Somethings wrong here. Help!

Cathy

Don

My Wife and I who were drinking were asked to sit in a timeshare presentation at the Sandos resort in Playa Del Carmen mexico. While there they kept suppling us with more alchol. There were lots of people and lots of things promised but nothing has come true of anything that was expressed to us. what is the difference with contracts signed in Mexico and American law?

Angel

 compre un timeshare en mexico ROYAL ELITE at SANDOS CARACOL en julio del 2008 el cual solo me ha dado dolores de cabeza. ellos iban ha hacer deducciones automaticas de mi tarjeta credito. lo cual ocurrio hasta enero de 2009.  nunca se me notifico ni por correo ni por escrito el motivo de la suspension de pagos. me prometieron que tendria derecho a una semana sandos y tres elite por año. Las cuales podian ponerse a la renta y me generarian 2000.00 dlls (500 cada una) por año y yo solo pagaria la diferencia que serian 27 por mes. me dieron una forma de afiliacion para poner mis cuatro semanas a la renta con una compania denominada rsi, despues de pagarles la suma de 259.00 nunca mas ohi ablar de ellos. ademas me dieron un papel aparte donde me acreditaban 10 semanas gratis para usar en cualquier tiempo. me mencionaron que en el 2009 iban a abrir un nuevo resort en cabolo cual creo que son solo mentiras porque llame a sandos y ellos no saben nada de ese proyecto. fue una de las razones de que me anime a firmar pues cancun no es muy conviniente por la distancia. lo que nunca me mencinaron es que royal elite es solo ALL INCLUSIVE y sus tarifas para socios son solo aproximadamente un diez porciento mas bajas que sus tarifas regulares donde queda mi beneficio de ser miembro? desde febrero no he hecho ningun pago y la cuanta ha sido asignada a MONTEREY FINANCIAL en oceanside ca la cual me ha puesto en collecciones y me gustaria que me aconsejaran que se puede hacer al respecto.

Joanne

 We purchased a timeshare through Sandos Caracol, many things are not right.  What is involved in getting rid of the timeshare. 

Jim

I purchased a travel program through Royal Elite at Sandos Resort in Mexico last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars.  I have been in touch with people there and they say they are working the process but it takes time.  It has now been 5 months and I am losing faith they will ever pay me back.

Joel

We signed a contract for a timeshare offer at Royal Elite/Sandos on May 23, 2009, rescinded on May 27.  Still no refund, despite email promises.