Isabela Amato

It's seems that Mr. Septien has been very busy conning people. My husband and I were also scammed into thinking we were buying into a place that was going to be rented out on our behalf and we would be receiving money back.  We are now both out of jobs and Krystal is ignoring us and we are desperate.  We want to protect our credit rating but can't afford to continue paying Krystal for nothing.  We can't even use the unit.  It is strictly for rental only.

 I'm so angry I don't know what to do. 

Roger

I recently returned from a vacation to Cancun, Mexico. While there, I was approached by agents in the Cancun airport to attend a 90 minute presentation at the Krystal Hotel. To make a long story short, I was scammed into purchasing a vacation club membership from Krystal International Vacation Club in Cancun, Mexico. I want to recoup the funds that we paid to the Krystal International Vacation Club and their associates. We wish a full refund and a cancellation of the membership and any services associated with it. This sale was fraudulent.

Cari

i signed up for a time share with KIVC in december of 2006 and i have not used it nor have i been able to cancel and get refunded.  I was lied to by Mr. Septien and ignored by Mr. Ray Rubio. We followed the profeco process and I am again nowhere. Their best offer to solve this manner was by reimbursing 20% of my + $20k purchase.

Paul

We are victims of the NH Krystal timeshare scam/fraud. We’ve been paying for almost 3 years. We didn’t realize that there are so many who have been victimized by them. We received this “Final Letter” through email from them. We didn’t receive summary letters or breakdown statements annually and didn’t get any letter regarding selling back weeks which was the reason why we bought this from the beginning. We already had a feeling that we are not getting what they told us and that we’re suppose to get checks from them. Because they told us a lie that they said we can sell back to them within 90 days and receive checks but when we called to their Texas Office, she said we are only going to be able to receive checks when we have paid in full. They are indeed a scam. Their presentation is misleading people and they are saying things so you’ll buy one. It’s untrue. This is a total lie because in Mexico they said we can sell within 90 days. We wanted to sell back our weeks to them because they said we can do that so when we receive the money for the weeks we sold back and use it to pay off what we owe them. When we received a letter telling us that we have not been paying. It struck us and gives us an impression that they are so greedy with the money wherein we check the bank statement online they have been charging us the amount of $564.00 monthly up until March, and the letter we received on March, 15th, 2010. It gave us a hint that they can be a scam/fraud. So we checked online and it is true with other unfortunate testimonies. When we saw that it is a scam our hearts dropped and we were shocked. We were in utter dismay. The online testimonies answered the questions that we had since we bought a NH Krystal vacation club. We had a bad feeling about this since the beginning. They charged our credit card $15,000 because they ran my wife’s credit in Bank of America and they said we can use that for a deposit. Until now we’re still paying for this monthly in Bank of America and they are charging another credit card in the amount of $164.00. We were asked to pay the amount varying with the number of years to be a member for RCI maintenance. Which we didn’t send because we felt like they’ve been asking too much from us. As for NH Krystal, they have a different maintenance fee. They have a pay when you use it. Ever since we signed the contract, all we did was pay them and we have not used this even once. On March 15th, 2010 we cancelled both the credit cards where they automatically deduct the money from. We ‘re still paying for Bank of America because they already charged the credit card and took $15,000 so we’re stuck paying for the credit card. We need help to cancel our contract agreement with them and refund our money back. We are now paranoid that we’ll be scammed again. We have faith that God would guide us in our decision this time.

Edmond

My wife and I were victims of the NH Krystal timeshare scam in Cancun in November 2007. I think you are familiar with their deceptive practices. Let me know if you have been able to get these contracts cancelled and money refunded. Thanks. 

Katherine

Would like to discuss my timeshare situation with Krystal Cancun. We were told many lies and cannot afford to keep paying this fraudulent contract. 

Katherine

Would like to discuss my timeshare situation with Krystal Cancun. We were told many lies and cannot afford to keep paying this fraudulent contract. 

Ed

I did not fall prey to the time share scam, but did sign up for a vacation package that was misrepresented. A much less expensive package, but still a huge frustration. I paid $2,000...and the salesman wanted $300 of that in cash. Not sure what your fees are and whether it would be worth it for me, seeing that I spent much less than most people who actually do the time share deal. Thoughts? It was in December. I have already called and emailed the folks at Krystal Cancun a total of 8 times. I also filed a dispute with my credit card copmpany, which Krystal rejected. Today I contacted the Mexico Tourism Board as well. Not sure what else to do!

Darlene Bond

My husband and I are just returning from a vacation at this resort.  In fact, we are sitting in the airport on a layover.  I wanted to post a complaint regarding the misrepresentation of the sales office at this resort.  When we booked, we knew we had to sit thru a sales presentation.  We just were not prepared for the dishonesty, intimidation, and general disregard for ethics.  They presented us with a vacation package membership and what they were dealing was a timeshare specifically  only for the Krystal in Cancun.  However what they told us was different entirely:  for $15K, we would get 33 weeks of this resort that we would "give back" to them and they would easily rent out for us and before we had to make any payment, our rent money would be rolling in to more than cover this expense.  This would help them build the "new tower" which they couldn't borrow from the banks as it is a 30% interest rate.  But the real prize was the membership in the RCI club in which we could book 5 Star Resorts anywhere in the world (150K places) for $399/week.  We would get this for free because we would become lifetime VIP members.  We would also incur no other charges from Cancun unless we personally used the place.  However, as you finally pinned down a little bit in writing (which was virtually impossible to see at the time), they were really selling us the ability to rent a room in this resort every other week for 25 years at a cost of $699 per week  (on top of the $15K).  Anyone reading this should google KH Resort Vacation packages and you will read stories from people who did sign up for this.  Thankfully, we did not, but only read these reviews after the fact and wanted to get the word out how false and misleading this whole entire experience was.  Our advice is to steer clear of any deal tied to hearing their presentation.  The resort was just OK anyway, mediocre, but the rest of the staff tried to do good.  Our issue is with the Sales Staff and we are still unclear who they work for and represent and how they can continue to get away with this.

Sharon Kotchetovsky

We sat through a 3-1/2 hour presentation at Krystal International in Cancun in Feb. of 2003 and ended up signing a contract to purchase a 1-BR unit for $15,490 which was suppose to include 13 weeks use of the unit, 25 Krystal Plus bonus weeks, and 37 ICE weeks.  We were persuaded be being told that they would have 3 of our sold within 6 months and we would receive the check for these sold weeks within 2 weeks of the sale.  We paid an extra $500 to their recommended  resale company to get these weeks sold.  What a SCAM.  For the past 7 years, we have been trying unsuccessfully to rent or sell our timeshare through various other companies claiming to be able to sell our timeshare.  We have never even returned to our resort due to 1 cancellation by the hotel after a hurricane and the unit being unavailable.  At this point, we are just looking for a way to get out of the maintenance fees that have gone up every time they are due.

Larry

On May 14, 2008 we were approached to attend a 90 Minute timeshare presentation at the Krystal Resort in Cancun that lasted 5 hours. We told them over and over that we did not want to purchase another timeshare for our personal use since we already owned the Royal Sunset. The sales rep brought over Raphael Septien, who told us he was part owner of Krystal. Raphael said we could purchase the timeshare as a rental income business investment with tax advantages. We also said we would not buy another timeshare unless we sold our Royal timeshare first. Raphael contacted his Broker, Chris Bryant @ My Vacation Brokers without our consent and had Chris confirm to us that he would purchase the Royal and settle in 90 days for the amount of $38,000. Chris and Raphael agreed on rental units and a contract was written, signed and emailed to Krystal with settlement of 90 days to purchase the Royal and scheduled time payments to be paid to us for the rental units. Settlement never happened and Not one payment was ever made to us for these units @ Krystal. They out right deceived us into believing the contract they wrote and signed was binding. The contract for the resale and rental units was signed by Chris, the broker, and emailed to Raphael before we signed any contract to agree to purchase the Krystal to be used as a rental income only. We want the Krystal Resort to refund all monies of $ 19,930.00 which was charged to Bank of America card that was opened by Krystal. We want this contract with Krystal voided and reimbursed for $19,930.00 as it was clearly misrepresentation as to what we were purchasing. Please help us recover this loss. We have emails to Krystal and Vacation Brokers trying to cancel the Krystal Resort contract. We have contacted Bank of America, (the CSR admitted they know of the scam, but continue to approve these loans) the Attorney General's office and Profeco in Mexico with no help available to us

Catherine

We purchased a TimeShare in Cancun in Feb 2003 and have never been able to make reservations to use it. We did cancel the fee on our credit card but was turned over to a collector, and our attorney here in the USA stated we needed to pay whcih we did, with a promise from the TimeShare that they would accomodate us in the future which never happened. We paid $7648.45 and would like to recoup it.

Melissa

I am just about to make my first payments when I was checking into the address and found all the claims of fraud against NH Krystal Cancun. Please let me know if there is anything I can do to find out if there is truth to these claims.

Richard

The timeshare is the Krystal in Cancun. I had an every other year studio with them that I purchased for $7,000 in 2000. In Dec 09 I went to a presentation and was sold an annual 1 bedroom for $25,000, net of about $20,000 after trading in the studio. I was told that I could rent at $2100 per week and thus would recoup my entire investment in less than 2 years. I learned later that the going rate is less than $1200 a week for rentals.

 

I was also enrolled in ICE and given information that later was found to not be true about that company. I was called about a few weeks ago by \"Alberto\" from the Krystal who told me that he would make me an offer for my concerns, but I have not heard back from him and have no idea how to contact him otherwise. I was mislead into believing that this was not a standard timeshare purchase but was an investment which could be easily recouped. 

William

Defrauded by TIEMPO COMPART KRYSTAL CANCUN QROO MX in the amount of  $28,598.35.  Krystal refuses to refund in full

William Roche

claims of fraud against NH Krystal Cancun. Please let me know if there is anything I can do to find out if there is truth to these claims.

Joe Doe

I am just about to make my first payments when I was checking into the address and found all the claims of fraud against NH Krystal Cancun. Please let me know if there is anything I can do to find out if there is truth to these claims.